HP OneView for Microsoft System Center - Manual (Page 26)

5 Troubleshooting
Introduction
The following information is designed to help resolve some common operating issues that might
occur when you use Operations Manager.
The troubleshooting issues are organized into the following categories:
•
“Authoring issues” (page 26)
•
“Operational and usage issues” (page 26)
Authoring issues
The following section provides troubleshooting information for authoring issues with Operations
Manager.
Adding custom information to HP Management Packs by adding a custom task to an
HP class and overriding a parameter to HP rules
Adding custom information such as company knowledge, custom tasks, and overriding rules to HP
Management Packs creates a dependency from the custom management pack to the HP
Management Packs. HP Management Packs are sealed and protected from any modification, so
the custom task is stored in an external management pack. HP recommends that you create a new
custom management pack for custom information management that is specific to HP Management
Packs to ease future upgrades and migration paths.
Operational and usage issues
This section provides troubleshooting information for operational and usage issues with Operations
Manager.
Researching state monitoring
Enclosures are monitored by the following methods after initially importing the HP BladeSystem
Management Pack:
•
Discovery and state monitoring
•
Event monitoring
The discovery and state monitoring displays the current state of the HP BladeSystem enclosures.
The event monitoring displays historical alerts from the time that monitoring begins. After you
initially configure enclosure monitoring, only discovery and state monitoring displays current issues.
Resolve all current issues on each enclosure to use event monitoring. Use the Onboard Administrator
Web console to diagnose any active issues.
The discovery and state monitoring provides the latest HP BladeSystem inventory and state results
to the management console. This monitoring displays a near realtime state of the HP enclosure
and provides the state down to the HP Health Component level. HP Health Components present
detailed component-level information. However, it does not display diagnostic-level information
for each component. To get the diagnostic information, launch the Onboard Administrator Web
console task.
Event monitoring provides the best possible information for failed descriptions and failed
components. If event monitoring generates an alert on the management console, you must resolve
the issue immediately. Events are generated only once. If a state change was detected, look at the
Active Alerts view to find detailed information about the issue.
26 Troubleshooting