HP LaserJet 1020 Plus Printer - Manual (Page 65)

Step 4: Is the print quality acceptable?
Yes If the print quality is acceptable, go to Step 5: Is the printer
communicating with the computer? on page 55
No If the print quality is poor, see Improving print quality
on page 63 .
Verify that the print settings are correct for the media you are
using. See
Choosing paper and other media on page 22 for
information on adjusting the settings for various types of
media.
If you are unable to resolve the problem, Contact HP support
on page 55 .
Step 5: Is the printer communicating with the computer?
Try printing a document from a software application.
Yes If the document prints, go to Step 6: Does the printed page look
like you expected? on page 55
No If the document does not print, see Printer software problems
on page 62 .
If you are unable to resolve the problem, Contact HP support
on page 55 .
Step 6: Does the printed page look like you expected?
Yes The problem should be resolved. If it is not resolved, Contact
HP support on page 55 .
No See Printed page is different than what appeared on screen
on page 60 .
If you are unable to resolve the problem, Contact HP support
on page 55 .
Contact HP support
● In the United States, see http://www.hp.com/support/lj1020/ for the HP LaserJet 1020 printer.
● In other locations, see http://www.hp.com .
ENWW Finding the solution 55