HP LaserJet 1020 Plus Printer - Manual (Page 64)

Finding the solution
You can use this section to find the solution to common printer problems.
Step 1: Is the printer set up correctly?
● Is the printer plugged into a power outlet that is known to work?
● Is the on/off switch in the on position?
● Is the print cartridge properly installed? See Changing the print cartridge on page 51 .
● Is paper properly loaded in the input tray? See Loading media into the input trays on page 24 .
Yes If you answered yes to the questions above, go to Step 2: Is
the Ready light on? on page 54
No If the printer will not turn on, Contact HP support
on page 55 .
Step 2: Is the Ready light on?
Do the control panel lights look like this picture?
NOTE: See Printer control panel on page 5 for a description of the lights on the control panel.
Yes Go to Step 3: Can you print a Printer Test page?
on page 54
No If the control panel lights do not look like the picture above, see
Status light patterns on page 56 .
If you are unable to resolve the problem, Contact HP support
on page 55 .
Step 3: Can you print a Printer Test page?
Print a Printer Test page.
Yes If the Demo page printed, go to Step 4: Is the print quality
acceptable? on page 55
No If no paper came out, see Paper handling problems
on page 58 .
If you are unable to resolve the problem, Contact HP support
on page 55 .
54 Chapter 4 Problem solving ENWW