HP Insight Foundation Software for ProLiant - Manual (Page 27)

7 Troubleshooting
HP Version Control Agent
Access problems
My Install buttons are grayed out in the VCA when I configure the VCA with administrator, operator or even
invalid credentials to connect to the VCRM.
Solution: The VCRM's SMH has anonymous access enabled.
HP recommends that you upgrade the VCRM with the version from the 7.50 HP Management CD.
HP SIM problems
How do I recover from a failed update when the software repository becomes unavailable while the update
is performed in HP Systems Insight Manager (HP SIM)?
Solution: If the update task uses a software version criteria, execute the task again. The update starts over
and the Smart Components that are deployed are only installed if supported by the target servers.
Use the task log to examine the target systems and determine where the update failed.
The software update feature in HP SIM does not locate any repositories. How can this be corrected?
Solution: Verify the Discovery settings and ensure that the IP range specified does not exclude the selection
of available repositories. Also, for a repository to announce itself as such to HP SIM, ensure that the repository
is managed by the
HP Version Control Repository Manager (VCRM). While it is not necessary, it is useful
to set up a VCRM on a system before you run Discovery in HP SIM for the first time. Make sure that the
VCRM trusts HP SIM.
One of the three items I was trying to install from HP SIM failed to download from the repository, yet the
other two items, which downloaded properly, did not install.
Solution: If any items fail to download from the repository, the VCA will not attempt to install any of the items.
I set up a task to notify me using email when a software update task completed in HP SIM, but when the
event arrived, not all of the software was completely installed.
Solution: The software update task sends the VCA on each target system a command to install the specified
components. After the install command has been sent to the last system, the software update task completes,
and the completion event is sent. However, at this time, some of the systems might still be in the process of
downloading components and installing them.
Why can’t I install or update the VCRM using the VCA? I receive an Unable to install the Microsoft XML Parser
3.0 (1603) error.
Solution: You are attempting to install the VCRM with the VCA, whose service does not have administrative
privileges.
Perform the recommended changes only on servers running both the VCA and VCRM:
1. Launch the Services program.
2. Right-click the VCA service.
3. Select Properties.
4. Click the Log On tab.
5. Click This account.
6. Enter the name of or browse to a user with administrative privileges using Browse.
7. Click OK to save the changes.
You will now be able to install and upgrade the VCRM using the VCA.
Log problems
Why do I see a reboot required, Status 2 in the VCA Log but not in the Install Log?
Solution: The VCA Log page contains information logged by the VCA during its operation. The VCA Log
is often informational when you are trying to troubleshoot a problem, such as why a specific task failed. In
HP Version Control Agent 27