HP ENVY 100 e-All-in-One Printer - D410b User Manual

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a. Depending upon your operating system, do one of the following:

•

Windows 7: From the Windows Start menu, click Devices and Printers.

•

Windows Vista: From the Windows Start menu, click Control Panel, and
then click Printers.

•

Windows XP: From the Windows Start menu, click Control Panel, and then
click Printers and Faxes.

b. Double-click the icon for your product to open the print queue.
c. On the Printer menu, make sure there are no check marks next to Pause

Printing or Use Printer Offline.

d. If you made any changes, try to print again.

Verify that the product is set as the default printer.

To verify that the product is set as the default printer

NOTE:

HP provides a Printer Diagnostic Utility that can automatically fix this

issue.

. Otherwise, follow the steps

below.

a. Depending upon your operating system, do one of the following:

•

Windows 7: From the Windows Start menu, click Devices and Printers.

•

Windows Vista: From the Windows Start menu, click Control Panel, and
then click Printers.

•

Windows XP: From the Windows Start menu, click Control Panel, and then
click Printers and Faxes.

b. Make sure the correct product is set as the default printer.

The default printer has a check mark in a black or green circle next to it.

c. If the wrong product is set as the default printer, right-click the correct product and

select Set as Default Printer.

d. Try using your product again.

Restart the print spooler.

To restart the print spooler

NOTE:

HP provides a Printer Diagnostic Utility that can automatically fix this

issue.

. Otherwise, follow the steps

below.

Unable to print