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4 troubleshooting, 5 support and other resources – HP Matrix Operating Environment Software User Manual

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Setting data polling interval............................................................................................................22

Setting event attributes.........................................................................................................................22

Introduction to event settings in Application Discovery................................................................22
Setting event severity.......................................................................................................................23
Setting alert location........................................................................................................................23

Managing application templates..........................................................................................................24

Find an application template...........................................................................................................24
Change application template values...............................................................................................24
Create a new template.....................................................................................................................25
Key to application template values.................................................................................................26

Application identity and system scope fields and their descriptions........................................28
Separation rule fields and their descriptions.............................................................................29
Aggregation rule fields and their descriptions..........................................................................30

Create an application template rule................................................................................................30

Create a process aggregation rule..............................................................................................30

Aggregation rule examples...................................................................................................32

How to remove types from the aggregation rule.......................................................................34

Check unmatched processes to find application candidates..........................................................34

Understanding the tables that show unmatched processes.......................................................34
Filling in the system scope fields using table data.....................................................................35
Filling in the template separation rule fields ............................................................................35
Filling in the aggregation rule fields using table data...............................................................35

Create an application workload in Virtualization Manager ..........................................................36

Backing up Application Discovery files...............................................................................................37

4 Troubleshooting ...........................................................................................................39

Errors in installation.............................................................................................................................39

Failure message on installation of Application Discovery agent (AppDiscAgent)........................39

Data missing in Application Discovery screens...................................................................................40

Applications not visible in Application Discovery screens.............................................................40
Host not visible in Application Discovery screens..........................................................................42
Packages not visible in Application Discovery screens...................................................................44

Application errors in Virtualization Manager workload screens.........................................................44

Error message indicates Application Discovery server is not available.........................................44
No “Applications” icon for system listed on Virtualization Manager Visualization tab screen.....45
No 'by application' entry in Virtualization Manager Workload Definition Criteria drop-down....45
No indicators showing in Virtualization Manager workload real-time utilization meters............46

Errors in Application Discovery user interface operation....................................................................47

UI “Unable to connect to server”messages.....................................................................................47
Java “UI exception” message displays............................................................................................48

Errors due to incompatibilities between different versions of Application Discovery agents and
servers...................................................................................................................................................48

5 Support and other resources.......................................................................................51

Contacting HP.......................................................................................................................................51
Related information..............................................................................................................................51

Application Discovery resources.....................................................................................................51

A Commands for controlling Application Discovery agent and certificates.............53

amgrd....................................................................................................................................................54
agent_config .........................................................................................................................................57

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