HP Matrix Operating Environment Software - Manual (Page 26)

Unable to run Insight Recovery operations because Insight Recovery Job
is in progress or another Insight Recovery configuration operation is
in progress. Error message
If a Change local site to Primary Site or Change local site to Recovery Site operation is in progress
then no configuration operation will be allowed, because the Job is in progress. If an HP Insight
Recovery configuration operation is in progress, no other HP Insight Recovery configuration
operations will be allowed. Cause
Ensure that the failover process is not taking longer than usual and that the backend job process
hp_lsdt_automation.exe
is running. Wait for the Change local site to Primary Site or Change
local site to Recovery Site operation to complete.
Action
Unable to import Storage Management Servers. Error message
A Storage Management Server is not properly configured in the Insight Dynamics user interface. Cause
Ensure that the Storage Management Server is discovered in the Insight Dynamics user interface.
Ensure that Open SSH is installed and configured on the Storage Management Server. If not, run
Configure -> Configure or Repair Agents
from the Insight Dynamics user interface. Ensure
that the credentials for the user are also the sign-in credentials for the server in the Insight
Dynamics user interface.
Action
Import Failed. Error message
Possible causes include an invalid import file, LSM service not running, or one or more recovery
logical servers are in an active state. Cause
Ensure that a valid file exported from the Primary Site is used to import the HP Insight Recovery
configuration at the Recovery Site. Confirm that the LSM service is running on the CMS. Ensure
that all recovery logical servers to be managed by HP Insight Recovery are in a deactivated state
at the time of the HP Insight Recovery configuration import. Action
Import succeeded but not all storage managers have been fully configured.
Check IR log files for details. Error message
Credentials were not configured for one or more remote Storage Management Servers. Cause
1. Look at the mxdomainmgr.*.log file to find the remote Storage Management Servers with
credentials that were not configured.
2. Make sure that the Storage Management Servers are up and healthy.
3. Discover the Storage Management Servers on the CMS.
4. Click on the HP Insight Recovery user interface Storage Management Servers tab.
5. Select the Storage Management Server that you want to configure, and click on Edit.
6. Check the Refresh SIM Password box and click Save.
Action
Change local site to Primary or Recovery Site operations
To troubleshoot change local site to Primary or Recovery Site operations, see “Troubleshooting
from the HP Insight Recovery Jobs display” (page 26) to identify the subsystem where the failure
occurred, then review the remainder of this section for information on which log files you need
to look and what action you need to take. For additional information, you can view the lsdt.log
log files in the logs directory where HP Insight Recovery is installed on the system .
Troubleshooting from the HP Insight Recovery Jobs display
To troubleshoot a problem with an HP Insight Recovery Job, it is typically necessary to examine
the subsystems to identify the source of the issue.
The concept of a "Job" in HP Insight Recovery is a multi-step automated process, for example, a
site failover. A site failover Job is initiated by clicking on the Sites tab, then clicking on the
Change local site to Primary Site
button. A site failover job has an Entity of type Site and an
26 Troubleshooting