beautypg.com

HP Matrix Operating Environment Software User Manual

Page 26

background image

Unable to run Insight Recovery operations because Insight Recovery Job
is in progress or another Insight Recovery configuration operation is
in progress.

Error message

If a Change local site to Primary Site or Change local site to Recovery Site operation is in progress
then no configuration operation will be allowed, because the Job is in progress. If an HP Insight
Recovery configuration operation is in progress, no other HP Insight Recovery configuration
operations will be allowed.

Cause

Ensure that the failover process is not taking longer than usual and that the backend job process
hp_lsdt_automation.exe

is running. Wait for the Change local site to Primary Site or Change

local site to Recovery Site operation to complete.

Action

Unable to import Storage Management Servers.

Error message

A Storage Management Server is not properly configured in the Insight Dynamics user interface.

Cause

Ensure that the Storage Management Server is discovered in the Insight Dynamics user interface.
Ensure that Open SSH is installed and configured on the Storage Management Server. If not, run
Configure -> Configure or Repair Agents

from the Insight Dynamics user interface. Ensure

that the credentials for the user are also the sign-in credentials for the server in the Insight
Dynamics user interface.

Action

Import Failed.

Error message

Possible causes include an invalid import file, LSM service not running, or one or more recovery
logical servers are in an active state.

Cause

Ensure that a valid file exported from the Primary Site is used to import the HP Insight Recovery
configuration at the Recovery Site. Confirm that the LSM service is running on the CMS. Ensure
that all recovery logical servers to be managed by HP Insight Recovery are in a deactivated state
at the time of the HP Insight Recovery configuration import.

Action

Import succeeded but not all storage managers have been fully configured.
Check IR log files for details.

Error message

Credentials were not configured for one or more remote Storage Management Servers.

Cause

1. Look at the mxdomainmgr.*.log file to find the remote Storage Management Servers with

credentials that were not configured.

2. Make sure that the Storage Management Servers are up and healthy.
3. Discover the Storage Management Servers on the CMS.
4. Click on the HP Insight Recovery user interface Storage Management Servers tab.
5. Select the Storage Management Server that you want to configure, and click on Edit.
6. Check the Refresh SIM Password box and click Save.

Action

Change local site to Primary or Recovery Site operations

To troubleshoot change local site to Primary or Recovery Site operations, see

“Troubleshooting

from the HP Insight Recovery Jobs display” (page 26)

to identify the subsystem where the failure

occurred, then review the remainder of this section for information on which log files you need
to look and what action you need to take. For additional information, you can view the lsdt.log
log files in the logs directory where HP Insight Recovery is installed on the system .

Troubleshooting from the HP Insight Recovery Jobs display

To troubleshoot a problem with an HP Insight Recovery Job, it is typically necessary to examine
the subsystems to identify the source of the issue.

The concept of a "Job" in HP Insight Recovery is a multi-step automated process, for example, a
site failover. A site failover Job is initiated by clicking on the Sites tab, then clicking on the
Change local site to Primary Site

button. A site failover job has an Entity of type Site and an

26

Troubleshooting