Canon imagePROGRAF iPF6400 - Manual (Page 892)

Paper rubs against the printhead Paper rubs against the printhead
Cause Corrective Action
The type of paper specified in the printer
driver does not match the type loaded in the
printer. Load paper of the same type as you have specified in the printer driver.
(See "Loading Rolls in the Printer.")
→P.534
(See "Loading Sheets in the Feed Slot.") →P.554
Make sure the same type of paper is specified in the printer driver as you have loaded in the
printer.
1. Press the Stop button and stop printing.
2. Change the type of paper in the printer driver and try printing again.
Paper has been loaded incorrectly, causing
it to wrinkle. Reload the paper.
(See "Loading Rolls in the Printer.")
→P.534
(See "Loading Sheets in the Feed Slot.") →P.554
The Printhead is set too low in the Control
Panel menu. In the Control Panel menu, set Head Height to Automatic.
(See "Troubleshooting Paper Abrasion and Blurry Images.")
→P.735
You are printing on heavyweight paper or
paper that curls or wrinkles easily after ab-
sorbing ink. When printing on Canon Heavyweight Coated Paper or other paper-based media, choose a
VacuumStrngth setting of Strong or Strongest in the Control Panel menu. If rubbing still oc-
curs, in the Control Panel menu, use a higher Head Height setting.
(See "Adjusting the Vacuum Strength.")
→P.744
(See "Troubleshooting Paper Abrasion and Blurry Images.") →P.735
When printing on CAD Tracing Paper or other film-based media, choose a VacuumStrngth
setting of Standard, Strong, or Strongest in the Control Panel menu. If rubbing still occurs, in
the Control Panel menu, use a higher Head Height setting.
(See "Adjusting the Vacuum Strength.")
→P.744
(See "Troubleshooting Paper Abrasion and Blurry Images.") →P.735
When printing on paper 0.1 mm (0.004 in) thick or less, choose a VacuumStrngth setting of
Weakest in the Control Panel menu. If rubbing still occurs, in the Control Panel menu, use a
higher Head Height setting.
(See "Adjusting the Vacuum Strength.")
→P.744
(See "Troubleshooting Paper Abrasion and Blurry Images.") →P.735
If edges of the paper curl and become soiled when printing on rolls of glossy photo paper, in
Paper Detailed Settings in the printer driver, set Near End Margin to 20mm.
When you have loaded paper, the paper
you have loaded does not match the type
selected on the Control Panel. Be sure to select the correct type of paper in the Control Panel menu when loading paper.
(See "Loading Rolls in the Printer.")
→P.534
(See "Loading Sheets in the Feed Slot.") →P.554
The edges of the paper are dirty The edges of the paper are dirty
Cause Corrective Action
The Platen has become dirty after borderless
printing or printing on small paper. Open the Top Cover and clean the Platen.
(See "Cleaning Inside the Top Cover.")
→P.861
The type of paper as specified on the printer
does not match the type specified in the
printer driver. Make sure the same type of paper is specified on the printer as in the printer driver.
(See "Changing the Type of Paper.")
→P.536
Make sure the same paper type is specified in the printer driver as on the printer.
1.
Press the Stop button and stop printing.
2. Change the type of paper in the printer driver and try printing again.
The paper is wrinkled or warped. Straighten out the wrinkles or curls and reload the paper. Do not use paper that has been prin-
ted on previously.
(See "Loading Rolls in the Printer.")
→P.534
(See "Loading Sheets in the Feed Slot.") →P.554
Paper rubs against the printhead iPF6400
User's Guide
Troubleshooting
Problems with the printing quality
892