Brother MFC 9840CDW - Manual (Page 158)

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a
Remove the paper from the MP tray.
b
Remove any jammed paper from in and
around the MP tray.
c
Close the MP tray. Then open the front
cover and close it to reset the machine.
Open the MP tray again.
d
Fan the paper stack, and then put it back
in the MP tray.
e
When loading paper in the MP tray,
make sure that the paper stays under
the maximum paper height guides on
both sides of the tray.
Paper is jammed in Paper Tray 1 or
Tray 2
C
If the LCD shows Jam Tray 1 or
Jam Tray 2, follow these steps:
Jam Tray 1
Jam Tray 2
a
Pull the paper tray completely out of the
machine.
For Jam Tray 1:
For Jam Tray 2: