Brother HL-S7000DN - Manual (Page 83)

Troubleshooting
77
7
Are your security settings
(SSID/Network Key)
correct? wireless  Confirm the security settings using the Wireless Setup Helper utility. For
more information and to download the utility, see your models' Download
page at http://solutions.brother.com/.
 Reconfirm and choose the correct security settings.
• The manufacturer's name or model no. of the WLAN access
point/router may be used as the default security settings.
• See the instructions supplied with your WLAN access point/router for
information on how to find the security settings.
• Ask the manufacturer of your WLAN access point/router or ask your
Internet provider or network administrator.
 For information on what the SSID and Network Key are, see Wireless
network terms and concepts uu page 92.
Are you using MAC address
filtering? wireless Confirm the MAC address of the Brother machine is allowed in the filter. You
can find the MAC address from the Brother machine's control panel. (See
Function table and default factory settings uu page 39.)
Is your WLAN access
point/router in a stealth
mode? (not broadcasting
the SSID) wireless  You should type the correct SSID name or Network Key by hand.
 Check the SSID name or the Network Key in the instructions supplied
with your WLAN access point/router and reconfigure the wireless
network setup. (For more information, see Configuring your machine
when the SSID is not broadcast uu page 16.)
Brother machine is not found on the network during the printer driver installation.
Question Interface Solution
Is your machine connected
to the network and does it
have a valid IP address? wired/
wireless Print the Network Configuration Report and check that
Ethernet Link Status or Wireless Link Status is Link OK. See Printing
the Network Configuration Report uu page 37.
If the report shows Failed To Associate or Link DOWN, ask your network
administrator whether your IP address is valid or not.
Are you using security
software? wired/
wireless  Choose to search for the Brother machine again on the installer dialog.
 Allow access when the alert message of the security software appears
during the printer driver installation.
 For more information about security software, see I'm using security
software. uu page 80.
Are you using a mobile
Wi-Fi router? wireless The privacy separator on your mobile Wi-Fi router may be enabled. Confirm
that the privacy separator is disabled.
Is your Brother machine
placed too far from the
WLAN access point/router? wireless Place your Brother machine within about 3.3 feet (1 meter) from the WLAN
access point/router when you configure the wireless network settings.
Are there any obstructions
(walls or furniture, for
example) between your
machine and the WLAN
access point/router? wireless Move your Brother machine to an obstruction-free area, or closer to the
WLAN access point/router.
I cannot complete the wireless network setup configuration. (continued)
Question Interface Solution