Brother PT-E500 - Manual (Page 48)

47
What to do when...

TROUB
L
ESHO
O
TI
NG
8
1
2
3
4
5
6
7
TROUBLESHOOTING
What to do when...
Problem Solution
The screen "locks", or
the P-touch labeling
system does not
respond normally.
Refer to "Resetting the P-touch Labeling System" on page 45
and reset the internal memory to the initial settings. If resetting
the P-touch labeling system does not solve the problem,
disconnect the AC adapter and remove the batteries for more
than 10 minutes.
The display remains
blank after turning on
the power.
• Check that the batteries are correctly installed and that the AC
adapter designed exclusively for your P-touch labeling system
(provided) is correctly connected.
• Check that the rechargeable Li-ion battery is fully charged.
The LCD messages are
displayed in a foreign
language.
Refer to "Quick Setup Guide" to select your desired language.
The label is not printed
after pressing the Print
key.
• Check that text has been entered and that the tape cassette is
installed correctly with sufficient tape remaining.
• If the tape is bent, cut off the bent section and thread the tape
through the tape exit slot.
• If the tape is jammed, remove the tape cassette and then pull
out the jammed tape and cut it. Check that the end of the tape
passes through the tape guide before reinstalling the tape
cassette.
The label is not printed
correctly.
• Remove the tape cassette and reinstall it, pressing it firmly until
it clicks into place.
• If the print head is dirty, clean it with a cotton swab or optional
print head cleaning cassette (TZe-CL4).
The ink ribbon is
separated from the ink
roller.
If the ink ribbon is broken, replace the
tape cassette. If not, leave the tape
uncut and remove the tape cassette,
then wind the loose ink ribbon onto the
spool as shown in the figure.
1. Spool
The P-touch labeling
system stops while
printing a label.
• Replace the tape cassette if striped tape is visible, as this
indicates that you have reached the end of the tape.
• Replace all batteries or connect the AC adapter directly to the
P-touch labeling system.
The label is not cut
automatically.
• Check that the Cut Option setting is not set to "No Cut" or
"Chain", as the tape will not be fed after printing the label.
Alternatively, press the Feed & Cut key to feed and cut the
tape.
A tape jam error which
can not be cleared after
following
troubleshooting.
Please contact Brother customer service.
Refer to the Quick Setup Guide for the contact information.
1