Brother QL-500 User Manual

Page 5

STEP

For Wind

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For Ma

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STEP

What Brother will do:
If the problem reported concerning your Machine and/or accompanying Consumable and

Accessory Items is covered by this warranty and if you first reported the problem to

Brother or an Authorized Service Center within the applicable warranty period, Brother or

its Authorized Service Center will repair or replace the Machine and/or accompanying

Consumable and Accessory Items at no charge to you for parts or labor. The decision as

to whether to repair or replace the Machine and/or accompanying Consumable and

Accessory Items is made by Brother in its sole discretion.

Brother reserves the right to supply a refurbished or remanufactured replacement

Machine and/or accompanying Consumable and Accessory Items and use refurbished

parts provided such replacement products conform to the manufacturer's specifications

for new product/parts.

The repaired or replacement Machine and/or accompanying Consumable and Accessory

Items will be returned to you freight prepaid or made available for you to pick up at a con-

veniently located Authorized Service Center.

If the Machine and/or accompanying Consumable and Accessory Items are not covered

by this warranty (either stage), you will be charged for shipping the Machine and/or

accompanying Consumable and Accessory Items back to you and charged for any ser-

vice and/or replacement parts/products at Brother's then current published rates.

The foregoing are your sole (i.e., only) and exclusive remedies under this warranty.

What happens when Brother elects to replace your Machine:
When a replacement Machine is authorized by Brother, and you have delivered the

Machine to an Authorized Service Center, the Authorized Service Center will provide you

with a replacement Machine after receiving one from Brother. If you are dealing directly

with Brother, Brother will send to you a replacement Machine with the understanding that

you will, after receipt of the replacement Machine, supply the required proof of purchase

information, together with the Machine that Brother agreed to replace. You are then

expected to pack the Machine that Brother agreed to replace in the package from the

replacement Machine and return it to Brother using the pre-paid freight bill supplied by

Brother in accordance with the instructions provided by Brother. Since you will be in pos-

session of two machines, Brother will require that you provide a valid major credit card

number. Brother will issue a hold against the credit card account number that you provide

until Brother receives your original Product and determines that your original Product is

entitled to warranty coverage. Your credit card will be charged up to the cost of a new

Product only if: (i) you do not return your original Product to Brother within five (5) busi-

ness days; (ii) the problems with your original Product are not covered by the limited war-

ranty; (iii) the proper packaging instructions are not followed and has caused damage to

the product; or (iv) the warranty period on your original Product has expired or has not

been sufficiently validated with a copy of the proof of purchase (bill of sale). The replace-

ment Machine you receive (even if refurbished or remanufactured) will be covered by the

balance of the limited warranty period remaining on the original Product, plus an addi-

tional thirty (30) days. You will keep the replacement Machine that is sent to you and your

original Machine shall become the property of Brother. Retain your original Accessory

Items and a copy of the return freight bill, signed by the courier.

This manual is related to the following products:

QL-500A QL-550