Thermo Fisher Scientific Alpha pH 190 (In the process of updating the brand guideline & product image) - Manual (Page 42)

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15 GENERAL INFORMATION
Warranty
Thermo Scientific warrants this product to be free from significant
deviations in material and workmanship for a period of one year
from the date of purchase. If repair is necessary and has not been
the result of abuse or misuse within the warranty period, please
return by freight pre-paid and amendment will be made without any
charge. Thermo Scientific’s Customer Service Dept. will determine if
product problem is due to deviations or customer abuse. Out of
warranty products will be repaired on a charge basis.
Return of Goods
Authorisation must be obtained from the Customer Service Dept. to
issue a RGA (Return of Goods Authorisation) number before
returning items for any reason. When applying for authorisation,
please include data requiring the reason of return. Items must be
carefully packed to prevent damage in shipment and insured against
possible damage or loss. Thermo Scientific will not be responsible
for any damage resulting from careless or insufficient packing.
Warning: Shipping damage as a result of inadequate packaging is
the user/distributor’s responsibility, whoever applicable.
Please follow the guidelines below before shipment.
Guidelines for Returning Unit for Repair
Use the original packaging material, if possible when shipping the
unit for repair. Otherwise wrap it with bubble pack and use a
corrugated box for better protection. Include a brief description of
any faults suspected for the convenience of Customer Service
Dept., if possible.