Thermo Fisher Scientific Alpha COND 190 (In the process of updating the brand guideline & product image) - Manual (Page 33)

30
13 GENERAL INFORMATION
Warranty
Eutech Instruments warrants this product to be free from significant deviations
in material and workmanship for a period of one year from the date of
purchase. If repair is necessary and has not been the result of abuse or
misuse within the warranty period, please return by freight pre-paid and
amendment will be made without any charge. Eutech Instruments’ Customer
Service Dept. will determine if product problem is due to deviations or
customer abuse. Out of warranty products will be repaired on a charge basis.
Return of Goods
Authorisation must be obtained from Eutech Instruments’ Customer Service
Dept. to issue a RGA (Return of Goods Authorisation) number before
returning items for any reason. When applying for authorisation, please
include data requiring the reason of return. Items must be carefully packed to
prevent damage in shipment and insured against possible damage or loss.
Eutech Instruments will not be responsible for any damage resulting from
careless or insufficient packing.
Warning: Shipping damage as a result of inadequate packaging is the
user/distributor’s responsibility, whoever applicable. Please follow the
guidelines below before shipment.
Guidelines for Returning Unit for Repair
Use the original packaging material, if possible when shipping the unit for repair.
Otherwise wrap it with bubble pack and use a corrugated box for better protection.
Include a brief description of any faults suspected for the convenience of Customer
Service Dept., if possible.