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Customer support and service policy, Warranty – Detcon DM-200 User Manual

Page 30

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Model DM-200

DM-200 Instruction Manual

Rev. 2.0

Page 26 of 40

6. Customer Support and Service Policy


Detcon, Inc., as manufacturer, warrants under intended normal use each new UniTox™ UTM control circuit
and ISM control circuit to be free from defects in material and workmanship for a period of one year from the
date of shipment to the original purchaser. Detcon, Inc., further provides for a five year fixed fee service
policy wherein any failed UTM or ISM shall be repaired or replaced as is deemed necessary by Detcon, Inc.,
for a fixed fee of $75.00. The fixed fee service policy shall affect any factory repair for the period following
the one year warranty and shall end five years after the date of shipment to the original purchaser. All
warranties and service policies are FOB the Detcon facility located in The Woodlands, Texas.










7. Warranty

Detcon, Inc., as manufacturer, warrants each new electrochemical toxic gas plug-in sensor cell, for a specified
period (refer Section Error! Reference source not found.) under the conditions described as follows: The
warranty period begins on the date of shipment to the original purchaser and ends after the specified period as
listed in Table 3 in Section Error! Reference source not found.. The sensor cell is warranted to be free from
defects in material and workmanship. Should any sensor cell fail to perform in accordance with published
specifications within the warranty period, return the defective part to Detcon, Inc., 3200 A-1 Research Forest
Dr., The Woodlands, Texas 77381, for necessary repairs or replacement.