LumaSense Technologies M305 - Manual (Page 6)

M305 Manual General Information 6
warranty information. This warranty covers manufacturing defects and faults which arise during
operation, only if they are the result of defects caused by LumaSense Technologies.
The warranty is VOID if the instrument is disassembled, tampered with, altered, or otherwise
damaged without prior written consent from LumaSense Technologies; or if considered by
LumaSense Technologies to be abused or used in abnormal conditions.
1.4 Unpacking the Instrument
When unpacking and inspecting your system components, you need to do the following:
1. Check all materials in the container against the enclosed packing list.
Note: LumaSense Technologies cannot be responsible for shortages against the
packing list unless a claim is immediately filed with the carrier. Final claim and
negotiations with the carrier must be completed by the customer.
2. Carefully unpack and inspect all components for visible damage.
3. Save all packing materials, including the carrier’s identification codes, until you have
inspected all components and find that there is no obvious or hidden damage.
Note: Before shipment, each instrument is assembled, calibrated, and tested at the
LumaSense Factory. If you note any damage or suspect damage, immediately contact
the carrier and LumaSense Technologies, Inc.
1.5 Service Request, Repair, or Support
Contact LumaSense Technologies Technical Support in case of a malfunction or service request.
Provide clearly stated details of the problem as well as the instrument model number and serial
number. Upon receipt of this information, Technical Support will attempt to locate the fault
and, if possible, solve the problem over the telephone.
If Technical Support concludes that the instrument must be returned to LumaSense Technologies
for repair, they will issue a Return Material Authorization (RMA) number.
Return the instrument upon receipt of the RMA number, transportation prepaid. Clearly
indicate the assigned RMA number on the shipping package exterior. Refer to Section 1.6,
Shipments to LumaSense for Repair, for shipping instructions.
Technical Support can be contacted by telephone or email:
Santa Clara, California
Telephone: +1 408 727 1600 or +1 800 631 0176
Email: [email protected]
Frankfurt, Germany
Telephone: +49 (0) 69 97373 0
Email: [email protected]
Erstein, France
Telephone +33 (0)3 88 98 98 01
Email: [email protected]
1.6 Shipments to LumaSense for Repair
All RMA shipments of LumaSense Technologies instruments are to be prepaid and insured by
LumaSense assigned shipper. For overseas customers, ship units air-freight, priority one.