Contacting your dealer – Elitegroup A900 (V2.1) User Manual
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The system cannot access the CD-ROM drive.
Check that a CD is properly inserted in the drive. Make
sure that you are using the correct program for that kind
of CD. For example, the system cannot read a data CD
using an audio program.
You cannot operate the printer.
Check the printer cable connection. Ensure that the
printer power switch is turned on. Confirm that the
printer is on-line.
You can’t save data to disk.
Ensure that the disk has been formatted.
Consult your operating system manual for information on
formatting floppy diskettes.
The diskette is write-protected. Eject the diskette,
remove the write protection, and try again.
The diskette if full. Try using another diskette or free up
some space on the diskette.
The disk drive is not operating. Contact your dealer for
support.
You cannot use the mouse.
Check the cable connection.
Check the mouse with another application to see if there is a
software incompatibility problem.
If possible, check the mouse with another computer to see if it
works. If it doesn’t operate on a different system, the mouse
might be broken.
Contacting Your Dealer
If you still have a problem after reading the preceding sections, the
next step is to contact your dealer. Your dealer can determine if the
problem is something that requires the computer to be taken to the
shop. Before you call your dealer, however, prepare the following
information:
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