Getting technical help, Other industry resources – Brocade 6520 Hardware Reference Manual User Manual
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Brocade 6520 Hardware Reference Manual
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Other industry resources
For additional resource information, visit the Technical Committee T11 website. This website
provides interface standards for high-performance and mass storage applications for Fibre
Channel, storage management, and other applications:
For information about the Fibre Channel industry, visit the Fibre Channel Industry Association
website:
For information about the Ethernet industry, visit the Internet Engineering Task Force website:
Getting technical help
Contact your switch support supplier for hardware, firmware, and software support, including
product repairs and part ordering. To expedite your call, have the following information available:
1. General Information
•
Switch model
•
Switch operating system version
•
Error numbers and messages received
•
supportSave command output
•
Detailed description of the problem, including the switch or fabric behavior immediately
following the problem, and specific questions
•
Description of any troubleshooting steps already performed and the results
•
Serial console and Telnet session logs
•
Syslog message logs
2. Switch Serial Number
The switch serial number and corresponding bar code are provided on the serial number label,
as illustrated below.:
The serial number label is located on the switch ID pull-out tab located inside the chassis on
the port side on the left.
3. World Wide Name (WWN)
Use the wwn command to display the switch WWN.