Avaya 555-233-781 - Manual (Page 80)

Telephone Management and Troubleshooting
80 4620/4620SW/4621SW IP Telephone User Guide
PHONE APPLICATION: Review the previous section, Basic Troubleshooting Chart .
SPEED DIAL APPLICATION:
You cannot dial out using any
Speed Dial button.
Verify that all call appearances (incoming/outgoing lines) are not
already in use. If all lines are in use, wait until a line is available to
make your call.
You cannot add an entry to the
Speed Dial list. You have 108 Speed Dial entries, the maximum allowed. You must
delete at least one entry before adding a new entry.
At least one Speed Dial entry is
missing or contains erroneous
characters. Someone edited the FTP backup file and failed to insert a blank
line at the beginning of the file, and/or failed to save the file in
UTF-8 format. Edit the file, insert a blank line at the beginning of
the file, and save the file in UTF-8 format. (Contact your System
Administrator if you have questions on editing the file yourself.)
Then retrieve the file from the telephone, as explained in
Retrieving and Restoring Data from a Backup File .
CALL LOG APPLICATION:
You cannot dial out after
selecting a call log entry.
Check that all call appearances (incoming/outgoing lines) are not
already in use. If all lines are in use, wait until a line is available to
make your call.
You cannot add an entry to the
Speed Dial list. You have 108 Speed Dial entries, the maximum allowed. You must
delete at least one entry before adding a new entry.
Dialing from this application
does not go through. Your administrator must administer settings for the Enhanced
Dialing feature beyond the defaults.
The Call Log is empty. Check the Options screen to ensure that the Call Log is not
Disabled. Many events can clear the Call Log, including power
failures, restarting the telephone after logging off, etc.
WEB ACCESS APPLICATION:
Pressing the Web softkey does
not display a Web site.
Check with your LAN Administrator to determine if the Web server
is not operating, if there are network connectivity problems, or
other network problems.
Dialing from this application
does not go through. Your administrator must administer settings for the Enhanced
Dialing feature beyond the defaults.
You cannot add an entry to the
Speed Dial list. You have 108 Speed Dial entries, the maximum allowed. You must
delete at least one entry before adding a new entry.
OPTIONS:
No Options other than “View IP
Settings” display.
Your administrator has turned off all user-settable options.
Problem/Symptom Suggested Resolution (continued)
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