Win-Holt NHPL-1836-ECOC - Manual (Page 9)

Statement of Warranty
Win-Holt Power Equipment Warranty
Win-Holt warrants to the initial purchaser that all Win-Holt power equipment, including but not limited to Heater Proofers and
Film Wrappers be free from defects in material or factory workmanship, under ordinary use for the purpose for which it is
desinged, for a period of (1) year from the date of shipment from the Win-Holt Facility. Equipment, will at our option , be
repaired or replacement part furnished F.O.B. our Factory. Warranty includes one (1) year labor from date of said shipment.
Return of component parts will not be accepted for credit without prior authorization by our service department and then
contingent upon our inspection. Warranty will not apply if, after examination, Win-Holt finds that the equipment or any part
there of was found defective through lack of purchaser’s responsibility for maintenance or storage, shipping damage,
accidental damage by moving or other wise, improper voltage misapplication or alteration by other than Win-Holt, or use of
unauthorized parts. Warranty does not apply to glass, plastic, light bulbs, gaskets, or heater elements.
Prior to any service agency performing warranty labor, Win-Holt service must be contacted to provide a “Service
Authorization” (SA) number. Win-Holt assumes no responsibility for any charges that were not expressly authorized it or for
any charges that exceed in Win-Holt’s sole judgement, normal and customary amounts. If service is required during overtime
the difference between overtime and standard labor rates shall be paid by the purchaser. Warranty does not apply if payment
has not been recieved for the equipment at the time a claim is made or if the Win-Holt serial number has been removed.
Warranty Exclusions and Limitations: Warranty applies only with in the United States, equipment outside the United States,
equipment outside the United States shall have parts coverage only.
Parts Service / Warranty Claims
For parts service information or warranty questions, please call our parts specialists toll free at 800-444-3595 between the
hours of 8:00 a.m. and 5:00 p.m. EST or e-mail [email protected]. We can be reached 24 hours a day, 7 days a
week, through our “Voice Mail” at the same number or Fax your inquiry to 516-921-0538. We will respond the next business
day. Be sure you or your customer has the following information when cailing:
Model Number Name of Dealer Serial Number Installation Date
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7
Trouble Shooting
CAUTION
Before disassembling unit, electrical power must be disconnected by unplugging the unit. Failure to unplug the
unit prior to servicing may result in electrical shock.
Each unit is shipped with this instruction manual and should be used as a reference guide for all service areas. The manual
provides a picture of the drawer, showing the location of electrical components and a description of each. If the unit does
not operate correctly, or malfunctions for any reason, the following check list should provide a solution.
1) Check to make sure power cord is firmly plugged into the wall outlet.
2) Check circuit breaker of wall outlet and reset if necessary.
IF unit fails to start, please do the following:
3) Remove heat drawer from cabinet. Remove bottom cover of drawer. Visually inspect to observe for:
a. Loose or disconnected wires
b. Black marks or burnt on any marks components
c. Loose heating elements
4) If any burn marks or discoloration of wires is noted on any component, the component along with all wires attached to
the damaged component must be replaced.
5) If a heater element is loose, or if it has broken loose from mounting tabs, the wires will short out on the metal, causing
permanent damage. Both the element and main power switch (with wires on switch) must be replaced.
6) If the temperature on the L.E.D. Thermometer is not reading a constant temeprature, it must be replaced along with its
power supply transformer.
www.winholt.com | fax: 516-921-0538 | 800-444-3595