Teledyne LeCroy USB2-GPIB - Manual (Page 10)

8 923571-00 Rev A
Service
If the adapter is inoperable, send it back to Teledyne LeCroy. Contact us for a Return
Materials Authorization (RMA) number and shipping instructions before sending it. (Refer to
the contact information on page 1 of this manual.) We will repair it without charge as long
as it is under warranty.
When sending back the adapter, explicitly describe the following:
• RMA number
• Product name and serial number
• Description of the trouble
• Name/post/phone number of the owner.
Warranty
NOTE: THE WARRANTY BELOW REPLACES ALL OTHER WARRANTIES, EXPRESSED
OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF
MERCHANTABILITY, FITNESS, OR ADEQUACY FOR ANY PARTICULAR PURPOSE OR
USE. TELEDYNE LECROY SHALL NOT BE LIABLE FOR ANY SPECIAL, INCIDENTAL, OR
CONSEQUENTIAL DAMAGES, WHETHER IN CONTRACT OR OTHERWISE. THE CUSTOMER
IS RESPONSIBLE FOR THE TRANSPORTATION AND INSURANCE CHARGES FOR THE
RETURN OF PRODUCTS TO THE SERVICE FACILITY. TELEDYNE LECROY WILL RETURN
ALL PRODUCTS UNDER WARRANTY WITH TRANSPORT PREPAID.
The adaptor is warranted for normal use and operation, within specifications, for a period
of three years from shipment. Teledyne LeCroy will either repair or, at our option, replace
any product returned to one of our authorized service centers within this period. However,
in order to do this we must first examine the product and find that it is defective due to
workmanship or materials and not due to misuse, neglect, accident, or abnormal conditions
or operation.
Teledyne LeCroy shall not be responsible for any defect, damage, or failure caused by any of
the following: a) attempted repairs or installations by personnel other than Teledyne LeCroy
representatives or b) improper connection to incompatible equipment, or c) for any damage
or malfunction caused by the use of non-Teledyne LeCroy supplies. Furthermore, Teledyne
LeCroy shall not be obligated to service a product that has been modified or integrated
where the modification or integration increases the task duration or difficulty of servicing
the adapter. Spare and replacement parts, and repairs, all have a 90-day warranty.