HTP CG300N65 - Manual (Page 35)

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LP-436 REV. 3.21.14
Limited Warranty for Commercial Glass-Lined Direct-Fired Gas / Electric Water Heaters
HTP warrants each commercial water heater and its parts to be free from defects in materials and workmanship according to the
following terms, conditions, and time periods. The replacement water heater will be warranted for the unexpired portion of the
applicable warranty period of the original water heater. The number of replacement water heaters is limited to one (1) per original unit
purchased. Replacement parts will be warranted for 90 days. UNLESS OTHERWISE NOTED THESE WARRANTIES COMMENCE
ON THE DATE OF INSTALLATION. This limited warranty is only available to the original owner of this water heater, and is non-
transferable.
Extended Limited Warranty (1 year – Parts, 5 years – Tank)
Extended Limited Warranty coverage shall apply to commercial water heaters registered with HTP, Inc. online at htproducts.com within
90 days of the installation date. See information provided on the following page of this document for registration details.
Standard Limited Warranty (1 year – Parts, 3 years – Tank)
Standard Limited Warranty coverage shall apply to commercial water heaters NOT registered with HTP, Inc. within 90 days of the
installation date.
COVERAGE
A. Should a defect or malfunction result in a leakage of water within the above-stated warranty periods due to defective material or
workmanship, malfunction, or failure to comply with the above warranty, HTP will replace the defective or malfunctioning water heater
with a replacement of the nearest comparable model available at the time of replacement.
B. If HTP is unable to repair or replace the water heater so as to conform to this warranty after a reasonable number of attempts, HTP
will then provide, at its option, a replacement unit. These remedies are the purchaser’s exclusive remedies for breach of warranty.
C. If government regulations, industry certification, or similar standards require the replacement water heater or part(s) to have features
not found in the defective water heater or part(s), the owner will be charged the difference in price represented by those required
features. If the owner pays the price difference for those required features and/or to upgrade the size and/or other features available on
a new replacement water heater or part(s), the owner will also receive a complete new limited warranty for that replacement water
heater or part(s).
D. If at the time of a request for service the owner cannot provide a copy of the original sales receipt or the warranty registration, the
warranty period for the water heater shall then be deemed to have commenced thirty (30) days after the date of manufacture of the
water heater and NOT the date of installation of the water heater, and be covered by the unexpired portion of the Standard Limited
Warranty detailed above.
E. This warranty extends only to commercial water heaters utilized in heating applications that have been properly installed by qualified
pr
ofessionals based upon the manufacturer’s installation instructions.
OWNER RESPONSIBILITIES
To avoid the exclusion list in this warranty, the owner or installer must:
1. Maintain the water heater in accordance with the maintenance procedure listed in the
manufacturer’s provided instructions.
Preventive maintenance can help avoid any unnecessary breakdown of your water heater and keep it running at optimum efficiency.
2. Maintain all related heating components in good operating condition.
3. Use the water heater in an open system with a properly sized and installed thermal expansion tank.
4. Use the water heater at water pressures not exceeding the working pressure shown on the rating plate.
WARRANTY EXCLUSIONS
This limited warranty will not cover:
1. Any water heater purchased from an unauthorized dealer or online retailer.
2. Any water heater not installed by a qualified heating installer/service technician, or installations that do not conform to ANSI, CSA,
and/or ETL standards, as well as any applicable national or local building codes.
3. Service trips to teach you how to install, use, maintain, or to bring the water heater installation into compliance with local building
codes and regulations.
4. Failure to locate the water heater in an area where leakage of the tank or water line connections and the combination temperature
and relief valve will not result in damage to the area adjacent to the water heater or lower floors of the structure.
5. Any failed components of the heat system not manufactured by HTP as part of the water heater.
6. Water heaters repaired or altered without the prior written approval of HTP.
7. Damages, malfunctions, or failures resulting from failure to install the water heater in accordance with applicable building
codes/ordinances or good plumbing and electrical trade practices.
8. Damages, malfunctions, or failures resulting from improper installation, failure to operate the water heater at pressures not exceeding
the working pressure shown on the rating plate, or failure to operate and maintain the water heater in accordance with the
manufacturer’s provided instructions.
9. Failure to operate the water heater in an open system with a properly sized and installed thermal expansion tank.
10. Failure or performance problems caused by improper sizing of the water heater, expansion device, piping, or the gas supply line,
the venting connection, combustion air openings, electric service voltage, wiring or fusing.
11. Damages, malfunctions, or failures caused by improper conversion from natural gas to LP gas or LP gas to natural gas.
12. Damages, malfunctions, or failures caused by operating the water heater with modified, altered, or unapproved parts.
Advanced Heating and Hot Water Systems
P.O. Box 429 ∙ 120 Braley Road ∙ East Freetown, MA 02717 ∙ 508-763-8071∙ Fax: 508-763-3769