Kasco Marine J Series - Manual (Page 24)

has been evaluated, but before the work is performed.
We will repair the unit only if repair costs are under a
stated dollar amount. Example: “Please repair if total
is under $150.00 before shipping charges.”
All estimates that are rejected for repair will be
destroyed unless otherwise directed by the customer.
If the customer would like the unit returned, the unit
will be restored as closely as possible to the condition
in which it was received and shipped at the customer’s
expense for shipping and handling charges.
Billing:
All non-warranty repairs will be returned to the
customer and billed C.O.D. unless otherwise directed.
Kasco Marine also accepts Visa and MasterCard credit
card payments. Kasco Marine will call for credit card
information upon completion of the estimate at the
customer’s request.
All other warranty and repair inquiries should be
directed to Kasco Marine, Inc. at 715-262-4488 or
[email protected].
Troubleshooting Tips
Below are some helpful troubleshooting tips. If a problem
occurs, please double check the assembly and installation
instructions as well as the instructions for the proper control
panel.
“ My pattern is crooked or does not look even.”
Wind can make a fountain pattern crooked. Also,
make sure there is no clog or debris that is throwing off the
pattern. If there is no wind or clog, then check to see if the
nozzle is screwed down all the way and is sitting centered
with the cone assembly. If it is not centered after screwing
the nozzle all the way down, follow these steps to center
the nozzle:
Remove the 3 screws holding the cone assembly to the
baseplate.
Leave the nozzle screwed into the inner cone for a visual
reference while you adjust the 3 screws holding the inner
cone to the outer cone. Tightening a screw will shift the
nozzle towards the opposite of the screw that is being
tightened.
Adjust screws
Once all 3 screws are tight and the nozzle looks centered,
you can reattach the cone assembly to the baseplate. Make
sure the cone assembly does not have any gaps with the
baseplate before tightening the 3 screws.
“ My Aerator trips the ground fault interrupter in the
Control Panel.”
This is the most common symptom of several
possible problems. To correctly diagnose the problem,
you will need to collect more information. A Ground Fault
Interrupter (GFI) breaker that trips can indicate an electrical
service problem, water contamination in the unit and/or
cord, bad breaker, control box problems, motor problems,
etc. Try to find out the answers to these questions before
you contact Kasco to narrow down the problem.
• How long does it take to trip the breaker?
• Does it always take the same amount of time to trip?
• How many times has it tripped?
• Has there been any electrical problems in the area
recently?
“My Aerator seems to run slowly.”
This can also be a symptom of several possible
problems. There could be an electrical problem where
the unit is not getting the proper voltage. This could also
indicate a problem with the motor of the unit, which needs
to be looked at by an Authorized Repair Center. Check that
the unit is receiving the proper voltage, and, if so, contact
Kasco for further steps.