General Tools and Instruments DPS16 - Manual (Page 22)

WARRANTY INFORMATION
General Tools & Instruments’ (General’s) DPS16 Pipe & Duct Recording Video Borescope
Inspection System is warranted to the original purchaser to be free from defects in material and
workmanship for a period of one year. Subject to certain restrictions, General will repair or
replace this instrument if, after examination, the company determines it to be defective in
material or workmanship.
This warranty does not apply to damages that General determines to be from an attempted repair
by non-authorized personnel or misuse, alterations, normal wear and tear, or accidental damage.
The defective unit must be returned to General Tools & Instruments or to a General-authorized
service center, freight prepaid and insured.
Acceptance of the exclusive repair and replacement remedies described herein is a condition of
the contract for purchase of this product. In no event shall General be liable for any incidental,
special, consequential or punitive damages, or for any cost, attorneys’ fees, expenses, or losses
alleged to be a consequence of damage due to failure of, or defect in any product including, but
not limited to, any claims for loss of profits.
RETURN FOR REPAIR POLICY
Every effort has been made to provide you with a reliable product of superior quality. However, in
the event your instrument requires repair, please contact our Customer Service to obtain an RGA
(Return Goods Authorization) number before forwarding the unit via prepaid freight to the
attention of our Service Center at this address:
General Tools & Instruments
80 White Street
New York, NY 10013
212-431-6100
Remember to include a copy of your proof of purchase, your return address, and your phone
number and/or e-mail address.
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