PROLiNK PIC1007WP Quick Installation Guide - Manual (Page 18)

EN 16
12. Frequently Asked Questions
1. Why the LED indicators on the camera are flashing in sequence?
Please ensure your Ethernet or WiFi connection are setup properly and check you
have an Internet connection.
When connected to local network, the blue LED will be constant. When connected to Internet, red
LED will be constant.
2. When the camera is connected to the network via wireless, the video quality is not good,
how could I fix this problem?
The distance of camera and WiFi router might be too far or there are too many devices connected
to router. It is also possible that the WiFi antenna is not in the best position.
3. Can I adjust the focus of the camera?
This camera has a fixed iris and there is no need to adjust the focus of the lens. Effective focus
range is from 30cm to infinity.
4. Why can't I hear any sound from my camera?
a) Ensure that your pc or mobile audio is enabled. Try playing an audio file to verify if it is
working.
b) Check if microphone of camera is enabled. Login to web configure page or open "video
settings" from LiveView, select the "video" tab and enable the Microphone feature.
5. What should I do if I have forgotten the camera password?
To retrive the Video Password, please go to the web configuration page of the camera >
Login Credential>Video>Video Settings, the password should be visible from the Password
(play video) column.
6. I can see the video from remote location, but the video quality is not good and sometimes
the video will disconnect and reconnect again by itself.
This is probably caused by the poor Internet bandwidth (speed) or congestion during peak hours.
Try to decrease the bandwidth settings of the camera. You can adjust the bandwidth requirement
from the LiveView software or login to the web configure page to do the modification.
7. Can I use LiveView in Macintosh OS X?
Install the software from Setup CD provided or download from our website at
www.prolink2u.com .This beta version is still work in progress therefore some functions may not
work or being disabled until a full version is being released.
8. How can I trigger the Zoom function of the camera in LiveView?
You can zoom-in by using a mouse to click and scroll on the display screen in LiveView.