Pach and Company AeGIS 8000P Series Manual - Manual (Page 10)

AeGIS8000P Page 10
o Pach and Company reserves the right to replace a previously repaired product with a like
product of equal value in the event of repair failure, provided repair failure occurs within the
specified warranty period.
o Distributors and/or Dealer-Installer must first obtain a Return Merchandise Authorization (RMA)
number from Pach and Company Technical Department before returning any product to factory
for non-warranty repair. No repair returns accepted without RMA.
o Return Merchandise Authorization (RMA) numbers will not be issued to the end-user
consumers. Consumers must contact their selling dealer-installer for any/all warranty issues.
o Distributor and/or Dealer-Installer are responsible for all shipping charges, incl. freight and
insurance fees, for products shipped to Pach and Company repair center.
o Pach and Company warranty does not guarantee any product, new or repaired, to be free of
operation error or service interruption in any way during the course of daily product operation.
o Pach and Company is not responsible for time, travel, and/or labor costs of any distributor
and/or dealer-installer, including but not limited to, any expenses to install, uninstall or reinstall
hardware/software/firmware related to warranty issues, product enhancements, or product
failures.
IMPORTANT REPAIR NOTE: Pach and Company will perform a factory physical evaluation of all
products submitted for repair at receipt of item, and reserves the right to decline repairs after said
physical evaluation. In the event a returned product is deemed ineligible for repair; the product will be
returned to sender via common carrier ground at Pach and Company expense.