Nitek ET4500C - Manual (Page 8)

Product Warranty and Return Information
Limited Warranty
Network Extender Products
NITEK warrants the original consumer purchaser that the Network Extender products that it sells will be free
from defects in material and workmanship for a period of two years from date of purchase. If any such
product proves defective by our inspection, after sale to the original consumer purchaser, NITEK, at its
option, will either repair the defective product without charge for parts and labor or will provide a
replacement in exchange for the defective product.
In order to obtain service under this warranty, the customer must notify NITEK of the defect before expiration
of the warranty period. The customer shall be responsible for packaging and shipping the defective product
to the service location designated by NITEK with shipping charges prepaid. NITEK shall pay for the return of
the product to the purchaser if the shipment is to a location within the U.S.A. The purchaser shall be
responsible for paying all shipping charges, duties and taxes if the product is returned from a location
outside the U.S.A.
This warranty shall not apply to any defect, failure or damage caused by improper use or improper or
inadequate maintenance or care, or to any product which shall have been repaired or altered outside our
plant in any way, or which has been operated in a manner exceeding its specifications, or which has had the
serial number removed. NITEK shall not be obligated to furnish service under this warranty: a) to repair
damage resulting from attempts by personnel other than NITEK representatives to repair or service the
product; b) to repair damage resulting from improper use or connection to incompatible equipment; or c) to
service a product that has been modified or integrated with other products when the effect of such
modification or integration increases the time or difficulty of servicing the product.
This warranty is given by NITEK with respect to the Network Extender products in lieu of any other
warranties, express or implied. NITEK disclaims any implied warranties of merchantability or fitness for a
particular purpose. NITEK’s responsibility to repair or replace a defective product is the sole exclusive
remedy provided to the purchaser for breach of this warranty. NITEK will not be liable for any indirect,
incidental or consequential damages irrespective of whether NITEK has advance notice of the possibility of
such damages.
Return Policy
A. All returns for warranty, repair, credit or any other reason must be pre-authorized. A return
merchandise authorization (RMA) form must be requested from the NITEK Customer Service
Department. The form, which will be emailed to the customer, must be filed out completely and
emailed back to the sender at NITEK for approval. An RMA number will be assigned if the
request is approved. In any event, the customer will be notified by NITEK customer service of
the outcome. All approved returns must be shipped freight prepaid, insured and properly
packaged. A copy of the approved RMA form must be enclosed in the shipping container with
the goods being returned and the RMA number must be marked in a visible area on the exterior
of the container.
B. Credit Returns must have been purchased within the last 30 days of the date of the receipt
of the equipment at NITEK. Credit returns must be current products listed on the NITEK
published price list, in effect at the time of the return and must be in new and saleable
condition, with all factory packaging. All Credit returns are subject to a restocking charge of up
to 40%. Additional restocking and/or refurbishing charges may be assessed upon
inspection. If it is determined by NITEK that the returned equipment does not meet these
conditions, a credit will not be issued.