Impulse SIO-104+16.485 (3562) - Manual (Page 15)

© Sealevel Systems, Inc. - 13 - SIO-104+16.485 User Manual
Appendix A – Troubleshooting
Following these simple steps can eliminate most common problems.
1. Install software first. After installing the software then proceed to Physical
Installation section of the manual.
2. Identify all I/O adapters currently installed in your system. This includes
your on-board serial ports, controller cards, sound cards etc. The I/O
addresses used by these adapters, as well as the IRQ (if any) should be
identified.
3. Configure your Sealevel Systems adapter so that there is no conflict with
currently installed adapters. No two adapters can occupy the same I/O
address.
4. Try the Sealevel Systems adapter with a unique IRQ. While the Sealevel
Systems adapter does allow the sharing of IRQs, many other adapters (i.e.
SCSI adapters & on-board serial ports) do not.
5. Make sure the Sealevel Systems adapter is securely installed.
6. For Windows95/98/ME/NT/2000, the diagnostic tool ‘WinSSD’ is installed
in the SeaCOM folder on the Start Menu during the setup process. First find
the ports using the Device Manager, then use ‘WinSSD’ to verify that the
ports are functional.
7. Always use the Sealevel Systems diagnostic software when troubleshooting a
problem. This will eliminate any software issues from the equation.
If these steps do not solve your problem, please call Sealevel Systems’ Technical
Support, (864) 843-4343. Our technical support is free and available from 8:00AM-
5PM Eastern Time Monday through Friday. For email support contact
[email protected] .