INSTEON On/Off Module (Dual-Band) (2635-222) Manual - Manual (Page 25)

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Troubleshooting
On/Off Module LED does not turn on
It is possible your On/Off Module is not receiving power. If the attached load can still be controlled, It is possible
that the status LED has been disabled.
Try this:
• Test On/Off Module in a different power outlet. If the LED illuminates when using a different outlet, check
the original outlet for power. Some outlets are controlled by a switch elsewhere in the room. Avoid switched
outlets as they disable your INSTEON device when turned off.
• If the outlet works and the connected load can be toggled, use software or the programming wheel to
change the behavior of the status LED. The status LED brightness can be dimmed to the point that it
appears off. HouseLinc allows setting of this device property.
Unable to add On/Off module to a scene as a controller or a responder
If the device has power, something is likely interfering with the INSTEON signal. Large appliances, power strips
and some electronic devices may generate powerline noise.
Try this:
• Check to see if you have connected On/Off Module to a power strip, surge suppressor, backup battery or
AC line filter. These devices often filter out the INSTEON powerline signal. Relocate the On/Off Module to a
standard AC outlet.
• Large appliances like refrigerators or air conditioners may be generating powerline noise that is disrupting
the INSTEON signal. If the issue only appears to happen when one of these large appliances is running,
install a noise filter at that device. If you are uncertain of the device generating the noise, disconnect the
potentially offending devices from power and test your On/Off Module again. If the issue is resolved, install
noise filters at each offending appliance.
• Some small electronics devices that include an AC/DC power supply can generate substantial electrical
noise, in some cases, enough to disrupt an entire house of INSTEON devices. Search your home for
speaker docks, small stereos, etc. and disconnect them from power to perform testing. If removing these
devices from your powerline resolves the INSTEON issue, install a noise filter at each offending small
electronic appliance.
• Your On/Off Module may be too far from another INSTEON device to receive a signal. Try locating the On/
Off Module closer to another INSTEON device and if the issue is resolved, install a Range Extender or other
Dual-Band INSTEON device between the intended location of your On/Off Module and the next nearest
INSTEON device.
The On/Off Module is slow to respond to commands from a controller
This issue most likely lies with the controller, not the On/Off Module; the controller is most likely repeating
commands not acknowledged by an INSTEON device that has been removed from the network. The repeated
commands are slowing down the INSTEON network, resulting in a delayed response from the On/Off Module.
Try this:
• Consider if you have removed any INSTEON devices from you network that were part of the slow-to-
respond scene. If so, the links to these devices need to be removed from the controller. Use software to
examine the database of the controller or if you know the modules that were removed, manually remove
their links using the standard unlinking procedure.
• If you are unable to identify the missing devices, perform a factory reset on the controller. This will remove
all links from the controller’s database but will also require that you reconfigure the device’s scenes and
properties.