Datamax-O'Neil OC-3 SERIES User Guide - Manual (Page 23)

M
AINTENANCE AND TROUBLESHOOTING
19
Troubleshooting
Help desk
If you need additional assistance, please contact Datamax-
O’Neil at (949) 458-0500. Please have the following information
ready:
•
Model number
• Serial number
Symptom(s) Action
Printer does not print • Verify the printer is turned on.
• Recharge or replace the battery.
• Verify the battery is properly installed.
• Check cable connections (if
applicable).
• Check radio card connections. If the
radio card is not properly connected,
data will not be transmitted from the
host terminal to the printer.
Media/paper jam • Open the printhead cover and
reinstall media.
• Verify the media is properly installed.
For more information, see "Loading
media" on page 7.
• Clean the printhead and the media
cavity.
Reduced battery capacity • Recharge or replace battery.
Media does not feed • Verify the printhead cover is closed
and latched.
• Verify the label sensors are not
blocked.
Printer does not stop at Q
Mark and/or printer prints
continuously • Check the printer configuration. Verify
the configuration matches the type of
media it is printing on.