Castle TSM-21 Serial 64234 and above (Bosch) Operator Manual - Manual (Page 40)

CASTLE, INC TSM-21 OWNERS MANUAL V2.0 Page 40 of 41
8.2 30-Day Refund Policy
Any Castle machine may be returned by the End User, for any reason within 30 days of the
purchase date for a full refund.
Upon approval by Castle, Castle will initiate an RMA (Return to Manufacturer Authorization) and
arrange for the return of the machine to Castle’s factory. Upon receipt of the machine Castle will
issue a full credit to the Dealer (including any freight charges incurred). Once the credit memo
has been issued, the Dealer will issue a full credit or refund to the End User.
NOTE: The machine must be returned to Castle with reasonable packaging precautions and with
substantially all parts and accessories included for a full credit to be issued to the Dealer.
8.3 Warranty Service Policy
In the event that the End User requires service, support, or assistance, End Users are expected
to first contact the Dealer, Distributor, or Reseller (DDR) from whom the Castle machine was
purchased.
Castle does not employ on-site service technicians. On-site technical support and service are to
be provided by the DDR or by an authorized Castle agent. If a DDR cannot provide on-site
technical support and service, the DDR is expected to partner with an authorized Castle agent.
Owners of new machines are obligated to contact the DDR and Castle before contracting for or
attempting repairs and service.
If Castle or DDR support professionals determine that reasonably simple adjustments or tests
are necessary in delivering remedy to a failed machine, owners of warranted machines are
obligated to exercise due diligence while assisting in the execution of these simple adjustments
or tests.