DE-STA-CO 115RSD - Manual (Page 10)

HOW TO ORDER PARTS
Please refer to the parts list shown in this manual. This parts list is for a standard RSD rotary servo drive.
If you feel your unit is nonstandard, or you are in doubt, contact DE-STA-CO’s CAMCO customer service at
(847) 459-5200 and request a Bill of Material for your specific unit based on serial number. DE-STA-CO
maintains records on all units for a period of 10 years.
You may order parts per the standard Parts List even if your unit is nonstandard. CAMCO’s customer
service representatives will review the closed order file based on the following information and supply you
with the correct part.
REQUIRED INFORMATION
1. Serial number (located on name plate)
2. Model number (located on name plate)
3. Customer name (original purchaser of drive)
4. Approximate date of purchase
5. Original purchase order number (if available)
TO ORDER PARTS
Contact CAMCO’s Order Entry Department in Wheeling, Illinois:
• Phone (847) 459-5200
• FAX (847) 459-3064
1. Describe the parts required and provide the 14-digit part number listed in the standard Bill of Material or the
Special Bill of Material pertaining to your unit. Tell your customer service representative if you are using the
standard or Special Bill of Material.
2. Provide as much the above required information as possible.
WARRANTY/NON-WARRANTY INFORMATION
ON WARRANTY
DE-STA-CO will send replacement parts freight prepaid via practical means.
DE-STA-CO will issue a returned material authorization (RMA) number for the return of defective parts for
inspection. DE-STA-CO will bill the customer for repair parts. When inspection of the returned parts has been
completed and determined to be a warranty problem, DE-STA-CO will issue a credit to the customer for the
repair parts and freight charges.
ON NON-WARRANTY
Replacement or spare parts, with approved credit, are sent F.O.B. to our plant in Wheeling, Illinois.
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