Atec JDSU-DSM-6300 - Manual (Page 9)

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DSAM-6300 DigitAl Service AnAlySiS Meter
JDSU understands that your support needs vary and will work with you to find the
right hardware service support plan for your needs. Our Gold, Silver, or Bronze
support plans provide various levels of support for repairs, calibration, express
loaner, advanced replacement, technical assistance, and product training.
JDSU maintains service centers of excellence throughout the world to rapidly and
effectively service equipment for our global customer base. These centers can pro-
cess thousands of pieces of equipment each month for a variety of sophisticated test
equipment and instruments. This core competency that JDSU offers in conjunction
with our nationwide partners ensures coverage of your entire installed base of test
equipment and provides you with the highest quality of service. Tailor your support
plan with one of the following plans.
PLUS Gold
• Product repairs (fault or no fault) including updates of all proprietary engineer-
ing changes
• Priority service for all transactions
• Basic or premium technical assistance center benefits
• Basic product training
• Express loaner equipment
• Basic and/or advanced custom training
PLUS Silver
• Product repairs including updates of all proprietary engineering changes
• Product calibrations
• Priority service for all transactions
• Basic technical assistance center benefits
• Basic product training
PLUS Bronze
• Product repairs, including updates of all proprietary engineering changes
• Priority service for all transactions
• Basic product training
• Basic technical assistance center benefits
Why JDSU?
JDSU has a long history of integrating the high-level functions and advanced tech-
nology necessary for maintaining cable networks with scalable hardware and
software platforms. Coupling the innovative SAM with award-winning, patented
Stealth Sweep technology, JDSU delivers sweep-meter solutions unequalled in per-
forming advanced tests and measurements. These capabilities were integrated into
the SDA-5000 series of products, earning its current industry-lead position.
JDSU introduced the DSAM when DOCSIS standards pushed the industry to adopt
a common technology for delivering flawless high-speed data and IP services. This
award-winning, landmark meter integrated well-known JDSU SAM functions with a
DOCSIS cable modem element and a PC-based management and file system.
Applicable Patents: MER – 6,061,393;
6,233,274; 6,278,730 and 6,385,237.
Field View QAM - 6,425,132