Alpha Technologies Continuity: 1000_2000_3000 - Manual (Page 35)

33 0170009-J0 Rev B
Table E — Troubleshooting Table
Situation Error Indication Solution
UPS Fault LED
Refer to Table D for error
codes).
Er05 Check battery connection.
Measure Battery voltage to ensure batteries are
charged or healthy. Recharge batteries for 4 hours
if necessary.
Simulate Utility outage to verify if UPS is able to
provide DC back-up.
Otherwise consult your local dealer right away.
Overload Disconnect some non critical loads from the UPS
output until overload ceases.
Check for short circuit between cables due to
broken cable insulator. Replace the cables in
necessary.
Er11 (UPS over
Temperature)
Remove any objects obstructing the ventilation
louvers.
Verify if the cooling fans are working properly.
Contact your local dealer to replace the fans if
necessary.
Site wiring/
Ground fault
Verify if the L and N phase of the Utility AC source
is incorrectly wired or if the Ground-Neutral Voltage
exceeds the limits
Er14 (Fans out
of order)
Verify ventilating fans are functioning.
Do not attempt to replace the fans by yourself.
Contact your local dealer for replacement
Other error
codes
Consult your local dealer for assistance.
UPS fails to provide
battery backup or its back
up time is shorter than its
intended performance.
If the backup time remains unsatisfactory after 4
hours of charging, contact your local dealer for
battery replacement.
UPS is normal but no
Output to load
Check that all power cords are properly connected.
If problem persists, consult your local dealer for
technical assistance.
The UPS switches to
battery mode then back
to Utility mode, when
a connected device is
turned on. Or,
The UPS switches back
and forth between battery
and utility.
If a power bar is connected to the UPS, Do not use
the power bar.
Check for damage to the utility wall receptacle,
cable, or plug. replace if necessary.