Faq and troubleshooting – Acer A110 User Manual
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FAQ and troubleshooting
This section lists frequently asked questions that may arise during the use of your 
tablet, and gives easy answers and solutions to these questions.
Aspect
Question
Answer
Audio
Why is there no 
sound coming from 
the device?
If the headset is plugged into the device, 
the speaker is automatically shut off. 
Disconnect the headset.
Check that the device volume setting is 
not muted.
Check that the volume control is not at its 
lowest setting.
Memory
Why do I have less 
than 1024 MB (1 
GB)?
A small amount of memory is reserved for 
system security.
Multimedia files
Why can’t I view my 
picture files?
You may be trying to view an image that 
is not supported. Refer to "Supported 
formats" on page 37 for more 
information.
Why can’t I view my 
video files?
You may be trying to view a video that is 
not supported. Refer to "Multimedia" on 
page 45 for more information.
Why can’t I play my 
music files?
You may be trying to play a file that is not 
supported. Refer to "Multimedia" on 
page 45 for more information.
System 
information and 
performance
How do I check the 
OS version of my 
device?
Tap APPS > Settings > About tablet to 
check the OS version (Kernel/build 
number) and other hardware and 
software information.
Where can I find my 
serial number ID?
Tap APPS > Settings > About tablet > 
Device Information.
Power
I couldn’t turn on the 
device.
The battery power may be depleted. 
Recharge the device. Refer to "Charging 
your tablet" on page 9 for more 
information.
Storage
How do I check 
memory status?
To check storage status, go to Settings > 
Storage.
