Upgrades, Service – Ocean Optics HR4000CG-UV-NIR User Manual
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About This Manual
• Detailed instructions for SpectraSuite Spectrometer Operating Software are located at:
• Detailed instructions for OOIBase32 Operating Software are located at:
•
http://www.oceanoptics.com/technical/ooibase32.pdf
.
• Detailed instructions for the Breakout Box are located at:
• Detailed instructions for external triggering are located at:
http://www.oceanoptics.com/technical/External-Triggering.pdf.
Engineering-level documentation is located on our website at Technical → Engineering Docs.
You can also access operating instructions for Ocean Optics products from the Software and Technical
Resources CD that ships with the product.
Upgrades
Occasionally, you may find that you need Ocean Optics to make a change or an upgrade to your system.
To facilitate these changes, you must first contact Customer Support and obtain a Return Merchandise
Authorization (RMA) number. Please contact Ocean Optics for specific instructions when returning a
product.
Service
Our Total Technical Service protection plans protect your spectrometer for one year for any contingency -
- no matter what the circumstances, including total loss. Under these plans, Ocean Optics will repair or
replace your instrument with no deductible or any other out-of-pocket expense required from you. HR
service plans include the following:
• TTS-HR: Protects your Ocean Optics HR200/2000+/4000 spectrometer for any contingency for
1 year. Provides for full spectrometer replacement, if necessary. Limited to 1 full replacement per
year.
• TTS-HR-ES: This special plan for Ocean Optics HR2000/4000 spectrometers not previously
covered protects for any contingency for 1 year. Provides for full spectrometer replacement, if
necessary. Limited to 1 full replacement per year. This coverage starts 30 days after purchasing
the plan.
In addition, we also have the WAVECAL-USB spectrometer maintenance and calibration
service available to recalibrate, clean and perform any adjustments necessary on your
spectrometer.
Contact us to learn more about these great service plans.
210-00000-000-02-0908
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