Ocean Optics LPC-500CM - Manual (Page 4)

Important Safety Notices
B 041-10000-000-02-201106
Claims and Returns
Inspect all shipments upon receipt. Missing cartons or obvious damage to cartons should be noted on the delivery receipt before signing.
Concealed loss or damage should be reported at once to the carrier and an inspection requested. All claims for shortage or damage must be made
within 10 days after receipt of shipment. Claims for lost shipments must be made within 30 days of invoice or other notification of shipment.
Please save damaged or pilfered cartons until claim settles. In some instances, photographic documentation may be required. Some items are time
sensitive; WPI assumes no extended warranty or any liability for use beyond the date specified on the container.
 WPI cannot be held responsible for items damaged in shipment en route to us. Please enclose merchandise in its original shipping container
to avoid damage from handling. We recommend that you insure merchandise when shipping. The customer is responsible for paying
shipping expenses including adequate insurance on all items returned.
 Do not return any goods to WPI without obtaining prior approval and instructions (RMA#) from our returns department. Goods returned
unauthorized or by collect freight may be refused. The RMA# must be clearly displayed on the outside of the box, or the package will not
be accepted. Please contact the RMA department for a request form.
 Goods returned for repair must be reasonably clean and free of hazardous materials.
 A handling fee is charged for goods returned for exchange or credit. This fee may add up to 25% of the sale price depending on the
condition of the item. Goods ordered in error are also subject to the handling fee.
 Equipment built as a special order cannot be returned.
 Always refer to the RMA# when contacting WPI to obtain a status of your returned item.
 For any other issues regarding a claim or return, please contact the RMA department:
World Precision Instruments, Inc.
International Trade Center
175 Sarasota Center Boulevard
Sarasota FL 34240-9258 USA
Tel: 941-371-1003 • Fax: 941-377-5428 • E-mail: [email protected] • Internet: http://www.wpiinc.com