Crown Audio IQ-SLM8 - Manual (Page 24)

Page 24
IQ–SLM-8 System and Load Monitoring IQ System Component
Reference Manual
8 Service
This unit has very sophisticated circuitry which should
only be serviced by a fully trained technician.
8.1 Worldwide Service
Service may be obtained from an authorized service
center. (Contact your local Crown/Amcron representa-
tive or our office for a list of authorized service centers.)
To obtain service, simply present the bill of sale as proof
of purchase along with the defective unit to an autho-
rized service center. They will handle the necessary
paperwork and repair.
Remember to transport your unit in the original factory
pack.
8.2 North American Service
Service may be obtained from the factory. It is impor-
tant that you have your copy of the bill of sale as your
proof of purchase.
8.2.1 Factory Service
To obtain factory service, fill out the
service informa-
tion page found in the back of this manual and send it
along with your proof of purchase and the defective
unit to the Crown factory.
For warranty service, we will pay for ground shipping
both ways in the United States. Contact Crown Factory
Service or Technical Support to obtain prepaid ship-
ping labels prior to sending the unit. Or, if you prefer,
you may prepay the cost of shipping, and Crown will
reimburse you. Send copies of the shipping receipts to
Crown to receive reimbursement.
Your repaired unit will be returned via UPS ground.
Please contact us if other arrangements are required.
Factory Service Shipping Instructions:
1. When sending a Crown product to the factory for
service, be sure to fill out the service information
form that follows and enclose it inside your unit’s
shipping pack. Do not send the service informa-
tion form separately.
2. To ensure the safe transportation of your unit to the
factory, ship it in an original factory packing con-
tainer. If you don’t have one, call or write Crown’s
Parts Department. With the exception of polyure-
thane or wooden crates, any other packing mate-
rial will not be sufficient to withstand the stress of
shipping.
Do not use loose, small size packing
materials.
3. Do not ship the unit in any kind of cabinet (wood or
metal). Ignoring this warning may result in exten-
sive damage to the unit and the cabinet. Accesso-
ries are not needed—do not send the
Reference
or Owner’s Manual, cables and other hardware.
If you have any questions, please call or write the Crown
Technical Support Group.
Always use the
original factory pack
to transport the unit.
Crown Audio Division
Technical Support / Factory Service
Plant 2 SW, 1718 W. Mishawaka Rd., Elkhart,
Indiana 46517 U.S.A.
Telephone: 219-294-8200
800-342-6939 (North America,
Puerto Rico, and Virgin Islands only)
Fax: 219-294-8124 (Factory Service)
219-294-8301 (Tech Support)
Fax Back: 219-293-9200 (North America only)
800-294-4094 (North America only)
219-294-8100 (International)
Internet: http://www.crownaudio.com