Crown Audio I-Tech HD Series - Manual (Page 19)

I-Tech HD Series Power Amplifiers I-Tech HD Series Power Amplifiers
page 36 page 37 Operation Manual Operation Manual
Or, if you prefer, you may prepay the cost of shipping, and Crown will reimburse you. Send copies of the shipping
receipts to Crown to receive reimbursement. Your repaired unit will be returned via UPS ground. Please contact us
if other arrangements are required.
Factory Service Shipping Instructions:
1. Service Return Authorization (SRA) is required for product being sent to the factory for service. Please
complete the SRA by going to
www.crownaudio.com/support/factserv.htm. If you do not have access to our website, call 1.800.342.6939,
extension 8205 and we’ll create the SRA for you.
2. See packing instructions that follow.
3. Ship product to:
CROWN AUDIO FACTORY SERVICE
1718 W MISHAWKA RD.
ELKHART, IN 46517
4. Use a bold black marker and write the SRA number on three sides of the box.
5. Record the SRA number for future reference. The SRA number can be used to check the repair status.
Packing Instructions
Important: These instructions must be followed. If they are not followed, Crown Audio, Inc. assumes no respon-
sibility for damaged goods and/or accessories that are sent with your unit.
1. Fill out and include the Crown Audio Factory Ser vice Information sheet in the back of this manual.
2. Do not ship any accessories (manuals, cords, hard ware, etc.) with your unit. These items are not needed to
service your product. We will not be responsibility for these items.
3. When shipping your Crown product, it is important that it has adequate protection. We recommend you use the
original pack material when returning the product for repair. If you do not have the original box, please call
Crown at 800.342.6939 or 574.294.8210 and order new pack material. See instructions for “foam-in-place”
shipping pack. (Do not ship your unit in a wood or metal cabinet.)
4. If you provide your own shipping pack, the mini mum recommended requirements for materials are as follows:
a. 275 P.S.I. burst test, Double-Wall carton that allows for 2-inch solid Styrofoam on all six sides of unit or 3
inches of plastic bubble wrap on all six sides of unit.
b. Securely seal the package with an adequate carton sealing tape.
c. Do not use light boxes or “peanuts”. Damage caused by poor packaging will not be covered under war ranty.
Using your ‘foam-in-place’ shipping pack
Note: The foam-in-place packing is molded so that there is only one correct position for your product.
1. Open carton and lift center cushion leaving both end-cushions in place.
2. Carefully place your product with the product’s front panel facing the same direction as arrows indicate.
3. Reset center cushion down over top of product’s chassis. The foam-in-place packing was molded to
accommodate different chassis depth sizes. If your product’s chassis does not completely fill the foam-in-place
cavity, you may use a soft but solid packing material (such as paper or bubble wrap) behind the chassis.
4. Enclose the completed Crown Audio Factory Service Information form (or securely attach it to the outside of
carton) and re-seal the shipping pack with a sturdy carton sealing tape.
Estimate Approval
Approval of estimate must be given within 30 days after being notified by Crown Audio Inc. Units still in the pos-
session of Crown after 30 days of the estimate will become the property of Crown Audio Inc.
Payment of Non-Warranty Repairs
Payment on out-of-waranty repairs must be received within 30 days of the repair date. Units unclaimed after 30
days become the property of Crown Audio Inc.
If you have any questions, please contact Crown Factory Service.
Crown Factory Service
1718 W. Mishawaka Rd.,
Elkhart, Indiana 46517 U.S.A.
Telephone:
574.294.8200
800.342.6939 (North America,
Puerto Rico, and Virgin Islands only)
Facsimile:
574.294.8301 (Technical Support)
574.294.8124 (Factory Service)
Internet:
http://www.crownaudio.com