dbx ZonePRO InstallGuide - Manual (Page 8)

2
ZonePRO TM
1.3 Included Items
• ZonePRO Processor
• Power Cable
• RS-232 Null Modem Cable
• Ethernet Crossover Cable (excluded from 640 & 641 models)
• Software CD-ROM
• Installation Guide
1.4 ZonePRO Support Resources
ZonePRO Designer Help - After installing the ZonePRO Designer GUI, see the included help for
detailed information regarding ZonePRO programming and configuration.
Training Videos - Training videos can be found under the “Training” section of our website
located at www.dbxpro.com.
FAQs/Solutions - Answers to frequently asked questions and solutions to common problems
can be found under the “Support” section at www.dbxpro.com.
dbx User Forum - The dbx User Forum can be found at www.dbxpro.com. Here you can search
the forum for specific topics or ask other ZonePRO users questions regarding the ZonePRO
products.
1.5 Service Contact Info
If you require technical support, contact dbx Technical Support. Be prepared to accurately
describe the problem. Know the serial number of your device – this is printed on a sticker
attached to the chassis. If you have not already taken the time to register your product,
please do so now. You may register online at www.dbxpro.com or fill out and send in the
included warranty registration card.
Before you return a product to the factory for service, we recommend you refer to the manual.
Make sure you have correctly followed installation steps and operation procedures. For further
technical assistance or service, please contact our Technical Support Department at (801)
568-7660 or visit the support pages at www.dbxpro.com. If you need to return a product
to the factory for service,
you MUST first contact Technical Support or fill out the return
authorization request form on the website to obtain a Return Authorization Number.
No returned products will be accepted at the factory without a Return Authorization
Number.
Please refer to the Warranty information on the following page, which extends to the first
end-user. After expiration of the warranty, a reasonable charge will be made for parts, labor,
and packing if you choose to use the factory service facility. In all cases, you are responsible
for transportation charges to the factory. dbx will pay return shipping if the device is still
under warranty.
Use the original packing material if it is available. Mark the package with the name of the
shipper and with these words in red: DELICATE INSTRUMENT, FRAGILE! Insure the package
properly. Ship prepaid, not collect. Do not ship parcel post.
Introduction
Section 1