B&B Electronics 00-00085 - Manual User Manual
Page 15
User Guide
11
Obtaining Warranty Service
To obtain warranty service, you must contact Icron Technologies
Corporation within the warranty period for a Return Material Authorization
(RMA) number. Be sure you have the serial number of the product before
calling. Package the product appropriately for safe shipment and mark the
RMA number on the outside of the package. The package must be sent
prepaid to Icron Technologies Corporation. We recommend that you insure
it or send it by a method that provides for tracking of the package. The
repaired or replaced item will be shipped to you, at Icron Technologies
Corporation’s expense, not later than thirty days after Icron Technologies
Corporation receives the defective product.
Address the returned product to:
RMA Coordinator
Icron Technologies Corporation
4664 Lougheed Highway, Suite 275
Burnaby, BC V5C 5T5
Canada
Tel: 604-638-3920
Contacting Technical Support
If you require technical assistance, send an e-mail message to:
To help us serve you better, please include the following information with
your technical support request:
• Description of the problem
• Host computer make and model
• Type of operating system installed (e.g. Win98, Mac OS X, etc.)
• Part number and serial number of the LEX unit and REX unit
• Make and model of any USB device attached to the extender
• Description of the installation