AASTRA 600c_d for OpenCom 1000 User Guide EN - Manual (Page 61)

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Overview: Other menu items on the options menus
The following menu entries can also be provided in the relevant status-related options menus
before or during a connection:
If the subscriber is busy…
• Override blocking
Your call is signalled to the called internal subscriber even though he has activated
his call blocking function. This menu entry is displayed only when call blocking is
activated.
• Intrusion
Allows you to intrude in an internal subscriber's existing call; however, only the cal-
led subscriber hears you. The called party remains connected with his call partner.
The only requirement is that the “protect against intrusion” function is deactivated
at the called subscriber.
• Trapping ongoing
You can use your phone to listen in to another subscriber’s calls. Your microphone is
then automatically muted and you can be heard neither by the subscriber you are
listening in to nor by his call partner. This function is used for instance for training
measures within an ACD group, allowing the supervisor to listen in to the agents’
calls. The only requirement is that the “protect against listen-in” function is deacti-
vated at the subscriber whose calls are being monitored. During the intercept the
monitored subscriber’s display indicates “Intercept” as well as the name of the sub-
scriber listening in. The monitoring ends when the subscriber who is listening in
presses the end key.
• Call participation
Allows you to intrude on an internal subscriber’s existing call; both subscribers are
able to hear you. This function is used for instance for training measures within an
ACD group.
During different devices states ...
• Function list
The function list is displayed. For more information on the list, see page 63.
• Main menu
This provides access to the system menu (see page 75)
• WAP portal
You have access to WAP (WML) pages on the internet using addresses preset by the
system administrator (URLs, Uniform Resource Locators) and can also enter you
own URL.
• Personal directory
You can look up a call number in your handset’s local phone book. As a rule it is not
possible to dial an entry.
Telephoning