Acroprint QuickBooks Integration Instructions (software version 3.x) - Manual (Page 29)

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If the total number of hours in one edit is greater
than 24, the hours will not show up correctly. Large
edits should be done on a per day basis within the
punch editor. Editing of totals should account for
small blocks of time added or subtracted at the end
of the week.
Troubleshooting
Error Solution
“The Company File couldn’t be found or
QuickBooks will not allow timeQplus to
access File. You must launch QuickBooks
and then return to timeQplus and retry the
export”
Be sure timeQplus is accessing the correct Company
File and that QuickBooks is allowing files to access
it. timeQplus does not allow the file name to contain
commas. If your Company File contains commas or
special characters, please remove them. Check that
QuickBooks is open as an Admin/Single User with all
other work windows closed.
“The following employees were found in
timeQplus but were not Found in Quick-
Books.”
If you manually entered the Employee Names,
make sure all of your names are spelled and
capitalized exactly as they are in QuickBooks
including Middle Initials. QuickBooks accepts
employees’ middle names spelled out, or as
an initial with or without punctuation, while
timeQplus only allows for one (1) initial with no
punctuation. John A. Smith is not the same as
John A Smith.
The time exported from timeQplus does
not match the time that shows up in
QuickBooks.
Verify the time totals format in timeQplus. You
may have timeQplus set in Hundredths while
QuickBooks displays in hours and minutes.
Verify the pay cycles have the same start and/or
end dates in both applications.
Edited totals are not showing up correctly
in QuickBooks.