3Com 16 Plus - Manual (Page 28)

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3Com Corporation L IMITED W ARRANTY
3Com OfficeConnect Dual Speed Switch 5 plus, Switch 8 plus,
Switch 16 plus
The duration of the warranty for the OfficeConnect Dual Speed Switch 5 plus (3C16790),
Switch 8 plus (3C16791) and Switch 16 plus (3C16792) is lifetime, including the power
adapter.
The OfficeConnect Dual Speed Switches are covered by a lifetime limited warranty, which also
includes the power adapter. To qualify for the warranty, you must submit a registration card or
register on-line at http://support.3com.com/registration/frontpg.pl. The OfficeConnect Dual
Speed Switches are covered by a free 90-day telephone support.
The lifetime limited warranty is not offered where restricted or prohibited by law.
H ARDWARE
3Com warrants this hardware product to be free from defects in workmanship and materials,
under normal use and service, for the following length of time from the date of purchase from
3Com or its authorized reseller:
One (1) year (unless otherwise specified above)
3Com’s sole obligation under this express warranty shall be, at 3Com’s option and expense, to
repair the defective product or part, deliver to Customer an equivalent product or part to
replace the defective item, or if neither of the two foregoing options is reasonably available,
3Com may, in its sole discretion, refund to Customer the purchase price paid for the defective
product. All products that are replaced will become the property of 3Com. Replacement
products may be new or reconditioned. 3Com warrants any replaced or repaired product or
part for ninety (90) days from shipment, or the remainder of the initial warranty period,
whichever is longer.
S OFTWARE
3Com warrants that each software program licensed from it will perform in substantial
conformance to its program specifications, for a period of ninety (90) days from the date of
purchase from 3Com or its authorized reseller. 3Com warrants the media containing software
against failure during the warranty period. No updates are provided. 3Com's sole obligation
under this express warranty shall be, at 3Com's option and expense, to refund the purchase
price paid by Customer for any defective software product, or to replace any defective media
with software which substantially conforms to applicable 3Com published specifications.
Customer assumes responsibility for the selection of the appropriate applications program and
associated reference materials. 3Com makes no warranty or representation that its software
products will meet Customer’s requirements or work in combination with any hardware or
applications software products provided by third parties, that the operation of the software
products will be uninterrupted or error free, or that all defects in the software products will be
corrected. For any third party products listed in the 3Com software product documentation or
specifications as being compatible, 3Com will make reasonable efforts to provide compatibility,
except where the non-compatibility is caused by a "bug" or defect in the third party's product
or from use of the software product not in accordance with 3Com’s published specifications or
user manual.
O BTAINING W ARRANTY S ERVICE
Customer must contact a 3Com Corporate Service Center or an Authorized 3Com Service
Center within the applicable warranty period to obtain warranty service authorization. Dated
proof of purchase from 3Com or its authorized reseller may be required. Products returned to
3Com's Corporate Service Center must be pre-authorized by 3Com with a Return Material
Authorization (RMA) number marked on the outside of the package, and sent prepaid and
packaged appropriately for safe shipment, and it is recommended that they be insured or sent
by a method that provides for tracking of the package. The repaired or replaced item will be
shipped to Customer, at 3Com's expense, not later than thirty (30) days after 3Com receives
the defective product.
Dead- or Defective-on-Arrival. In the event a product completely fails to function or exhibits a
defect in materials or workmanship within the first forty-eight (48) hours of installation but no
later than thirty (30) days after the date of purchase, and this is verified by 3Com, it will be
considered dead- or defective-on-arrival (DOA) and a replacement shall be provided by advance
replacement. The replacement product will normally be shipped not later than three (3)
business days after 3Com’s verification of the DOA product, but may be delayed due to export
or import procedures. When an advance replacement is provided and Customer fails to return
the original product to 3Com within fifteen (15) days after shipment of the replacement, 3Com
will charge Customer for the replacement product, at list price.
3Com shall not be responsible for any software, firmware, information, or memory data of
Customer contained in, stored on, or integrated with any products returned to 3Com for
repair, whether under warranty or not.
ADDITIONAL SERVICES:
Telephone Support. This OfficeConnect product comes with telephone technical support for
ninety (90) days. The ninety (90) day period begins on the date of Customer's product
purchase.
The telephone technical support is available from 3Com from 9 a.m. to 5 p.m., local time,
Monday through Friday, excluding local holidays. Telephone technical support is limited to the
3Com products designated above and may include assistance with installation, product specific
configuration, and identification of equipment problems. Please refer to the Technical Support
appendix in the User Guide for telephone numbers.
Response to requests for telephone technical support will be in the form of a return call from a
3Com representative by close of business the following business day.
To qualify for this 90 days of telephone technical support, you must register on the 3Com Web
site at http://support.3Com.com/index.htm, and provide your date of purchase, product
number, and serial number. 3Com reserves the right to modify or cancel this telephone
support offering at any time, without advance notice. This offer is not available where
prohibited or restricted by law.
3Com’s Web and Bulletin Board Service are available at no charge, and provide software and
firmware upgrades, a bug list, and technical information about 3Com products.