Appendix wa, “return material, Authorization policy, Return material authorization policy – Xantrex Technology ENERGY HW 1000 User Manual
Page 75: Return procedure
Warranty and Return
975-0467-01-01
WA–3
IN
TORT
,
WHETHER
OR
NOT
ARISING
OUT
OF
X
ANTREX
'
S
NEGLIGENCE
,
AND
ALL
LOSSES
OR
DAMAGES
TO
ANY
PROPERTY
OR
FOR
ANY
PERSONAL
INJURY
OR
ECONOMIC
LOSS
OR
DAMAGE
CAUSED
BY
THE
CONNECTION
OF
A
PRODUCT
TO
ANY
OTHER
DEVICE
OR
SYSTEM
,
AND
(
C
)
ANY
DAMAGE
OR
INJURY
ARISING
FROM
OR
AS
A
RESULT
OF
MISUSE
OR
ABUSE
,
OR
THE
INCORRECT
INSTALLATION
,
INTEGRATION
OR
OPERATION
OF
THE
PRODUCT
.
I
F
YOU
ARE
A
CONSUMER
(
RATHER
THAN
A
PURCHASER
OF
THE
PRODUCT
IN
THE
COURSE
OF
A
BUSINESS
)
AND
PURCHASED
THE
PRODUCT
IN
A
MEMBER
STATE
OF
THE
E
UROPEAN
U
NION
,
THIS
LIMITED
WARRANTY
SHALL
BE
SUBJECT
TO
YOUR
STATUTORY
RIGHTS
AS
A
CONSUMER
UNDER
THE
E
UROPEAN
U
NION
PRODUCT
WARRANTY
DIRECTIVE
1999/44/
EC
AND
AS
SUCH
DIRECTIVE
HAS
BEEN
IMPLEMENTED
IN
THE
E
UROPEAN
U
NION
MEMBER
STATE
WHERE
YOU
PURCHASED
THE
PRODUCT
. F
URTHER
,
WHILE
THIS
LIMITED
WARRANTY
GIVES
YOU
SPECIFIC
LEGAL
RIGHTS
,
YOU
MAY
HAVE
OTHER
RIGHTS
WHICH
MAY
VARY
FROM
EU
MEMBER
STATE
TO
EU
MEMBER
STATE
OR
,
IF
YOU
DID
NOT
PURCHASE
THE
PRODUCT
IN
AN
EU
MEMBER
STATE
,
IN
THE
COUNTRY
YOU
PURCHASED
THE
PRODUCT
WHICH
MAY
VARY
FROM
COUNTRY
TO
COUNTRY
AND
JURISDICTION
TO
JURISDICTION
.
Return Material Authorization Policy
For those products that are not being repaired in the field and are being returned to Xantrex, before
returning a product directly to Xantrex you must obtain a Return Material Authorization (RMA) number
and the correct factory "Ship To" address. Products must also be shipped prepaid. Product shipments
will be refused and returned at your expense if they are unauthorized, returned without an RMA number
clearly marked on the outside of the shipping box, if they are shipped collect, or if they are shipped to
the wrong location.
When you contact Xantrex to obtain service, please have your instruction manual ready for reference
and be prepared to supply:
•
The serial number of your product
•
Information about the installation and use of the unit
•
Information about the failure and/or reason for the return
•
A copy of your dated proof of purchase
Record these details on page WA-5.
Return Procedure
Package the unit safely, preferably using the original box and packing materials. Please ensure that your
product is shipped fully insured in the original packaging or equivalent. This warranty will not apply
where the product is damaged due to improper packaging.
Include the following:
•
The RMA number supplied by Xantrex Technology Inc. clearly marked on the outside of the
box.
•
A return address where the unit can be shipped. Post office boxes are not acceptable.
•
A contact telephone number where you can be reached during work hours.
•
A brief description of the problem.
Ship the unit prepaid to the address provided by your Xantrex customer service representative.