Xantrex Technology ENERGY HW 1000 - Manual (Page 54)

5–2 975-0467-01-01
General Troubleshooting Guidelines
This section will help you narrow down the source of any problem you
encounter. Before contacting Xantrex, please work through the steps
listed below:
1. Check for any error codes displayed on the display screen. If a
message is displayed, record it before doing anything further.
2. As soon as possible, record (on page WA–3 ) the conditions at the
time the problem occurred so you can provide details when you
contact customer service for help. Include the following as well as
details noted on
page WA–5 :
• What loads the Freedom HW was running or attempting to run
• What the battery condition was at the time (voltage, state of
charge, etc.) if known
• Recent sequence of events
• Any known unusual AC shore power factors such as low voltage,
unstable generator output, etc.
• Whether any extreme ambient conditions existed at the time
(temperature, vibrations, moisture, etc.)
WARNING: Shock and Energy hazard
Do not disassemble the Freedom HW . It does not contain any user-serviceable
parts. Attempting to service the unit yourself could result in an electrical shock or
burn.
Important: If you need to obtain service, see page WA–1 .
Before you call Xantrex Customer Service, record the information that is asked
for in
“Information About Your System” on page WA–5 .