Watlow Electric Micro-Based Autotuning Control SERIES 980/985 - Manual (Page 47)

Warranty
The Watlow Series 980/985 is warranted to be free of defects in material and
workmanship for 36 months after delivery to the first purchaser for use, provid-
ing that the units have not been misapplied. Since Watlow has no control over
their use, and sometimes misuse, we cannot guarantee against failure. Wat-
low’s obligations hereunder, at Watlow’s option, are limited to replacement,
repair or refund of purchase price, and parts which upon examination prove to
be defective within the warranty period specified. This warranty does not apply
to damage resulting from transportation, alteration, misuse, or abuse.
Returns
We will not accept a return without an RMA number. The RMA number must
appear on the outside of the carton and on all paperwork. Cartons without
RMA numbers will be returned. Ship on a Freight Prepaid basis.
1.
2.
3.
4.
5.
You must call Watlow Customer Service, 507/454-5300, for a Return
Material Authorization (RMA) number before returning any item for repair.
We need this information:
l
Ship to address
l
Bill to address
l
Contact name
l
Phone number
l
Ship via
l
Your P.O. number
l
Symptoms and/or special instructions
l
Name and phone number of person returning the material.
You need prior approval and an RMA number from the Customer Service
Department when you are returning an unused product for credit. Also, we
must apply a 20 percent restocking charge for all returned stock controls
and accessories.
After we receive your return, we will examine it to determine the cause for
your action.
In cases of manufacturing defect, we will enter a repair order, replacement
order or issue credit for material.
If the unit is unrepairable, we will return it to you with a letter of explanation.
Repair costs will not exceed 50 percent of the original cost.
Watlow Controls
Watlow Controls is a division of Watlow Electric Mfg. Co., St. Louis, MO, a
manufacturer of industrial electric heating products, since 1922. Watlow begins
with a full set of specifications and completes an industrial product that is
manufactured totally in-house, in the U.S.A. Watlow products include electric
heaters, sensors, controls and switching devices. The Winona operation has
been designing solid state electronic control devices since 1962, and has
earned the reputation as an excellent supplier to original equipment manufac-
turers. These OEMs depend upon Watlow Controls to provide compatibly
engineered controls which they can incorporate into their products with confi-
dence. Watlow Controls resides in a 100,000 square foot marketing, engineer-
ing and manufacturing facility in Winona, Minnesota.
Index
WATLOW Series 9801985 User’s Manual
47