Viking 242-2009-632 - Manual (Page 20)

INTRODUCTION AND OPERATION
1-4
March 1999
Part No. 001-2009-600
you. When you enter some numbers, another number
is requested to further categorize the type of informa-
tion you need.
You may also contact the Customer Service
Department by mail. Please include all information
that may be helpful in solving your problem. The
mailing address is as follows:
Transcrypt International, Inc.
Customer Service Department
299 Johnson Avenue
P.O. Box 1249
Waseca, MN 56093-0514
1.9 FACTORY RETURNS
Repair service is normally available through local
authorized E.F. Johnson Land Mobile Radio Service
Centers. If local service is not available, the equipment
can be returned to the factory for repair. However, it is
recommended that you contact the Customer Service
Department before returning equipment because a ser-
vice representative may be able to suggest a solution
to the problem so that return of the equipment would
not be necessary.
Be sure to fill out a Factory Repair Request Form
#271 for each unit to be repaired, whether it is in or
out of warranty. These forms are available free of
charge by calling the repair lab (see Section 1.2) or by
requesting them when you send a unit in for repair.
Clearly describe the difficulty experienced in the space
provided and also note any prior physical damage to
the equipment. Then include a form in the shipping
container with each unit. Your telephone number and
contact name are important because there are times
when the technicians have specific questions that need
to be answered in order to completely identify and
repair a problem.
When returning equipment for repair, use a PO
number or some other reference number on your
paperwork in case you need to call the repair lab about
your unit. These numbers are referenced on the repair
order and it makes it easier and faster to locate your
unit in the lab.
Return Authorization (RA) numbers are not nec-
essary unless you have been given one by the Field
Service Department. RA numbers are required for
exchange units or if the Field Service Department
wants to be aware of a specific problem. If you have
been given an RA number, reference this number on
the Factory Repair Request Form sent with the unit.
The repair lab will then contact the Field Service
Department when the unit arrives.
1.10 REPLACEMENT PARTS
E.F. Johnson replacement parts can be ordered
directly from the Service Parts Department. To order
parts by phone, dial the toll-free number as described
in Section 1.2. When ordering, please supply the part
number and quantity of each part ordered. E.F.
Johnson dealers also need to give their account num-
ber. If there is uncertainty about the part number,
include the designator (C112, for example) and the
model number of the equipment the part is from.
You may also send your order by mail or FAX.
The mailing address is as follows and the FAX number
is shown in Section 1.2.
E.F. Johnson Company
Service Parts Department
299 Johnson Avenue
P.O. Box 1249
Waseca, MN 56093-0514
1.11 INTERNET HOME PAGE
The E.F. Johnson Company has a home page on
the World Wide Web that can be accessed for informa-
tion on such things as products, systems, and regula-
tions. The address is http://www.transcrypt.com.
1.12 SOFTWARE UPDATES/REVISIONS
All inquiries concerning updated software, its
installation and revisions should be directed to the
Customer Service Department (see Section 1.2).