Tektronix Phaser Color Printer 750 - Manual (Page 36)

Networking Setup Guide 31
EtherTalk and TokenTalk Configuration
Troubleshooting
If the printer is not in the Chooser, use the following troubleshooting procedure.
1. Check that the Configuration Page shows a printer name, a node number, and a zone.
■ If there is no node number, verify that the printer is properly cabled to the
network. Test the cable segment by plugging in a new cable segment or using the
cable segment of a printer that is in the Chooser.
■ If your network uses zones, and there is no zone name on the Configuration Page,
or if the Configuration Page shows the wrong zone, see Changing the printer’s
EtherTalk/TokenTalk zone (optional) on page 30.
2. If the Configuration Page shows the correct printer name, node number, and zone,
and the printer is still not visible in the Chooser, check the following items:
■ If there is a Novell NetWare server on the network, verify that the NetWare server
has been configured for AppleTalk Phase 2 routing and addressing.
■ If there is a Windows NT server on the network, verify that the printer has not
been captured by a Windows NT machine.
■ If the printer continually reboots when connected to the network, it is possible
that a router is broadcasting a zone of *, which is an invalid zone.
■ If using QuickDraw GX, the GX drivers must be installed. If you don't use
QuickDraw GX, disable the QuickDraw GX, QuickDraw Helper, and ColorSync
extensions.
Note
The printer cannot create a zone; it must already exist.