Tally Genicom 5040 - Manual (Page 76)

Troubleshooting User guide
68
Problems with the print quality
Problem Corrective action
Print is faulty The inserted document is too thick. Use a document with the cor-
rect thickness. Refer to the section
Paper specifications , page 85
and the chapter Print media , page 27.
Print is too pale The ribbon is used up or the ribbon cassette is not correctly fitted.
Refer to the chapter
Changing the ribbon cassette , page 33.
Smudged print The ribbon is damaged (e.g. frayed). Change the ribbon as
described in the chapter
Changing the ribbon cassette , page 33.
Dots within characters are
missing 1. Check whether the ribbon is damaged. To do so check the rib-
bon cassettes functionality by turning the green tension gear in
direction of the arrow on the cassette; check if the ribbon itself
is torn or has holes etc. If necessary replace the ribbon cas-
sette; see the chapter
Changing the ribbon cassette , page 33.
2. Check whether the print head is damaged. To do so print out a
status page (see
Printing out the status page , page 53) and
check if under the lines representing the software versions all
24 lines are present. Every line represents one of the 24 nee-
dles of the print head. If not so, replace the print head; see the
chapter
Replacing the print head , page 39.
We recommend to use genuine ribbon cassettes only.
In case of a damaged print head, please contact your
dealer.
Prints undefined characters 1. Check that the interface plug is correctly connected to the com-
puter and to the printer.
2. Check that the proper emulation and the correct character set
(country, CG table or character set) is selected in the menu;
see section
Emulation type , page 61, Epson , page 61, IBM ,
page 61 and Olivetti , page 62.
3. Check the length of the interface cable; see the chapter
Interfaces , page 123.